Senior Sales Engineer
About The Position
As a Senior Sales Engineer at Instacart, you will drive adoption of the company’s ecommerce products and services among large retailers in North America and globally. You will lead consultative, technically focused discussions with internal and external stakeholders, support new implementations and integrations, and guide customers through the sales cycle with technical and product expertise. The role is part of the Sales Engineering team, which works across Business Development, Product, Engineering, and Enterprise Solutions to align technical capabilities with partner goals, inform product roadmaps with customer insights, and support successful implementation handoffs. The position is remote under Instacart’s Flex First approach, which allows employees to work from home, an office, or another preferred location, with regular in-person events. Some travel is required.
Requirements
- At least 6 years of experience in Sales Engineering, Solution Engineering, or a similar role.
- Strong experience selling technical products and solutioning or scoping integrations into clients’ unique environments.
- Ability to develop and own technical presentations and communications.
- Excellent communication skills, including the ability to explain complex technical concepts in terms of business value.
- Some travel is required.
Nice To Haves
- Experience developing and owning technical presentations and communications for stakeholders ranging from executive-level contacts to implementation engineers.
- Experience collaborating closely with cross-functional teams across Business Development, Engineering, Product, and Implementation.
- Experience analyzing, designing, and implementing RESTful services and APIs within complex enterprise architectures.
Responsibilities
- Work with Business Development to develop and implement strategies that increase adoption of Instacart products and services.
- Prepare for and lead technical discussions with audiences ranging from executive business stakeholders to engineers and developers, tailoring content to each audience.
- Develop a deep understanding of the changing Instacart ecosystem to provide consultative services to partners and business stakeholders.
- Build technical knowledge and capabilities by working with Product and Engineering teams, representing their work to customers and business teams.
- Coordinate with Enterprise Solutions teams to ensure smooth handoff of implementation scope and plans for successful implementations.
- Define internal processes and requirements and ensure they are considered during early scoping.
- Identify opportunities through potential-customer discussions and market trends, and share feedback with Product teams to inform product development.
- Create and maintain technical sales materials to scale the sales process.
- Manage multiple work streams across multiple customers.
Benefits
- Competitive compensation and benefits, with offerings varying by location.
- Eligible for a new-hire equity grant and annual refresh grants.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
