Senior Sales Director – Hosting & Telco (m/f/d)

Open-Xchange • Palo Alto, CA

18h • Remote

About The Position

At Open-Xchange (OX), we develop open-source communication and collaboration software used by public sector organizations, telcos, and hosting providers to keep data secure and under their control. Our products cover email, collaboration, DNS security, and related services, and are used by millions of people worldwide. We work in a non-hierarchical organization that empowers everyone to take responsibility, stay focused, and contribute directly to the company’s success and customer value. We value expertise and continuous professional development. Our professionals work closely with experienced colleagues, take ownership of their work, and continuously expand their skills. Openness and diversity are core to OX. Different perspectives, backgrounds, and ways of thinking strengthen our collaboration and help us see the bigger picture. You’ll be part of our cross-functional Cloud Connect team, focused on driving growth and expanding our footprint in the Hosting and Telco markets across North America. The team works closely with product, engineering, and operations to deliver cloud-native messaging and infrastructure solutions to some of the most demanding customers in the industry.

Requirements

• Senior sales professional with a proven track record of successfully selling into Hosting and/or Telco markets in North America.
• Strong experience managing complex sales cycles and building strategic customer relationships.
• Revenue-driven mindset with a strong focus on growth, upselling, and achieving commercial targets.
• Solid understanding of cloud, infrastructure, or messaging technologies, with the ability to translate technical value into business outcomes.
• Ability and willingness to work primarily within East Coast US business hours to effectively engage with customers and internal stakeholders.
• Self-driven and comfortable operating in a remote-first, fast-moving environment.
• Strong verbal and written communication skills in English.
• Intrinsic motivation to take ownership and a passion for open-source technologies, thriving in a low-hierarchy environment.
• Comfortable working in a remote-first environment with multicultural teams across different time zones.

Nice To Haves

• Familiarity with messaging technologies and/or messaging-anti-abuse, particularly email systems and mail server platforms such as Dovecot.
• Knowledge of open-source ecosystems and commercial messaging solutions is a plus.

Responsibilities

• Own and grow a portfolio of key Hosting and Telco accounts across North America, driving both new business and long-term expansion.
• Build and maintain strong relationships with senior stakeholders, acting as the trusted advisor and primary point of contact throughout the customer lifecycle.
• Align internal teams (product, engineering, operations) around customer needs, ensuring successful delivery while balancing commercial objectives.
• Identify growth opportunities by understanding customer and market needs, and lead upsell and expansion initiatives end-to-end.
• Represent the voice of the customer internally, influencing product direction and helping close gaps between expectations and delivery.
• Take full ownership of revenue-related KPIs, including customer satisfaction, retention, and growth.
• Travel across the Americas (USA, Canada and South America) as required to support customer engagement and business development.

Benefits

• The flexibility to work 100% remotely ensures a work environment that suits you best.
• Flexible working hours that allow you to successfully combine your home and family responsibilities with work.
• Getting together in-person for workshops and fun team events.
• Time off to volunteer
• Mental health support when you need it.
• Subsidy for ergonomic chairs and desks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees