Sales Specialist

Petco • Verona NJP, NJ

4d • Onsite

About The Position

The Senior Sales Associate plays a key role in delivering exceptional experiences for pets and pet parents while supporting the success of the Pet Care Center. The role goes beyond day-to-day selling by serving as a mentor, role model, and trusted partner on the sales floor. The associate supports store operations, assists leadership as needed, helps develop newer associates, and provides knowledgeable, compassionate service rooted in a passion for pets.

The position is performed in a Pet Care Center retail environment and requires active engagement on the sales floor. It involves frequent standing and walking, bending, kneeling, reaching, and lifting, as well as working near animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the role’s essential functions.

Requirements

• At least 1 year of retail experience.
• Strong communication, interpersonal, and customer service skills.
• Ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• Ability to perform frequent standing, walking, bending, kneeling, reaching, and lifting.

Nice To Haves

• Retail experience in a specialty retail environment.
• Passion for animals and knowledge of pet care.

Responsibilities

• Promote animal health, safety, and proper care in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Support a safe, clean, and welcoming environment for pets, pet parents, and partners.
• Greet customers and provide friendly, solution-focused service that builds trust and loyalty.
• Demonstrate strong selling behaviors and exceptional customer service.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Foster a collaborative, inclusive team environment.
• Help customers select products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Assist with opening and closing procedures as assigned.
• Support store leadership with operational tasks and special projects.
• Help resolve customer concerns and escalate issues when appropriate.
• Educate customers on promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.
• Maintain store cleanliness, organization, and visual standards.
• Monitor inventory levels and assist with replenishment.
• Ensure compliance with company policies, procedures, and safety standards.
• Act as a floor leader when needed, supporting workflow and customer experience.
• Assist management with escalated customer concerns and operational needs.

Benefits

• Health and financial benefits.
• 401(k).
• Incentives.
• Paid time off (PTO).
• Opportunities to build leadership skills and grow your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed