Senior Sales Associate Nf-2 Pvmcx

U.S. Marine Corps•Oceanside, CA

About The Position

Marine Corps Community Services (MCCS) seeks a Senior Sales Associate to provide advanced product knowledge, informed recommendations, and a Dress Blue Experience to customers throughout their Marine Corps Exchange shopping experience. The associate is responsible for meeting personal and department sales goals and supporting the Sales Manager in achieving daily and weekly goals. The role may involve assignments at checkout, in other sales departments, in a specialty category, or at the customer service desk. The Senior Sales Associate coaches teammates on product knowledge and sales standards, develops their own selling skills through training, and remains knowledgeable about store brands and products. The associate helps customers with questions and recommendations, promotes add-on sales through suggestive and consultative selling, maintains signage and promotional displays, and assists with corporate sales programs and events. The position also supports customer loyalty, service recovery, loss prevention, safety, and compliance with workplace policies and training requirements. Additional duties may include handling special orders and merchandise requests; food-safety training and handling; providing services such as Western Union; light custodial work; lifting and stocking merchandise; setting planograms; price changes; inventory counts and corrections; and keyholder duties. Other duties may be assigned. The incumbent must be able to lift and carry objects up to 20 pounds independently and objects over 20 pounds with assistance.

Requirements

At least one year of experience working in customer sales.
Demonstrated knowledge of selling techniques.
Ability to train others in sales, signing, merchandising, store-brand, and operating standards and to execute and coach those standards with skill and confidence.
Ability to work in a high-performance atmosphere with commitment to service and sales goals.
Attention to detail.
Ability to lift and carry objects up to 20 pounds independently and objects over 20 pounds with assistance.

Nice To Haves

Knowledge of replenishment and merchandise management is preferred.

Responsibilities

Provide advanced product knowledge, recommendations, and a Dress Blue Experience to customers.
Meet personal and department sales goals and work with the Sales Manager to achieve daily and weekly sales goals.
Coach Sales Associates and team members on product knowledge, sales, operating standards, signing, merchandising, and brand standards.
Develop selling skills through training and remain knowledgeable about store brands and products.
Answer customer questions, offer suggestions, and use suggestive and consultative selling to identify add-on sales opportunities.
Ensure sale, advertising, and promotional items are signed and placed according to brand standards.
Assist Sales Managers and the Brand Integrity Manager with planning and executing corporate sales programs, promotions, and merchandise-related events.
Build customer loyalty and encourage team members to identify and resolve customer concerns proactively.
Communicate customer comments and concerns to the Sales Manager and outstanding problem-resolution issues to the Experience Manager.
Explain MCX value stories, programs, and promotions, and support the Marine Corps Exchange’s core values and mission.
Identify and reduce risks of loss and theft.
Participate in corporate training and work with the Training Specialist to set training goals and manage compliance, licenses, certifications, and position-based learning plans.
Provide courteous, world-class customer service; proactively engage customers, address them by rank when appropriate, and offer assistance throughout their shopping experience.
Operate within service policies, take action to resolve problems quickly, follow up with customers, and seek supervisory assistance when needed.
Follow safety regulations and promptly report workplace hazards, injuries, occupational illness, and property damage to the immediate supervisor.
Support equal employment opportunity principles and the prevention of sexual harassment.
May handle customer special orders and merchandise requests; complete food-handling training and duties; handle Western Union or other customer services; perform light custodial duties; lift and stock merchandise; set planograms; complete price changes and inventory counts or corrections; and serve as a keyholder.
Perform other duties as assigned.