Sales Associate Nf-1

U.S. Marine Corps•Marine Corps Air Station Miramar, CA

About The Position

Marine Corps Community Services (MCCS) is seeking a Sales Associate to provide Marine Corps Exchange (MCX) customers with courteous, world-class customer service. Associates support customer loyalty by assisting with retail needs in a friendly, professional, and proactive manner, making reasonable efforts to resolve challenging situations before seeking help from a mentor or supervisor. They serve as ambassadors for Marine Corps and MCX programs, including Military Star, Super Star Student, customer satisfaction surveys, and Keep it New. The role may be scheduled throughout the facility according to business needs, including cashiering or self-checkout, customer service, salesfloor and department support, stockroom and backroom work, and military clothing. Work may take place indoors, outdoors, or in coolers and chillers; limited durations and appropriate personal protective equipment are provided for cooler and chiller work. Associates regularly assigned to particular areas are expected to learn basic product knowledge. Associates perform retail and store operations, including customer and register transactions, planogram revisions and setups, identifying missing products, replenishing sales floors and coolers, setting promotional signage, visual merchandising, maintaining backroom standards through the 5S program, and other operational tasks. Daily assignments may include light housekeeping such as sweeping, dusting, and trash removal. Associates receive mentoring, guidance, and training from Specialists and are expected to learn from and seek guidance from Specialists and supervisors. The position uses basic retail equipment such as cash registers, time clocks, RF scanners, mobile printers, price labeling units, box cutters, signage equipment, peg hooks, shelves, and mobile stocking carts. Associates help prepare for and participate in year-end inventory, identify and communicate potential loss or theft risks, and may need additional training or certifications for assigned work, including food safety or fuel. They communicate MCX value stories, engage positively with team members, support customer satisfaction in a team environment, and follow safety, equal employment opportunity, and sexual-harassment-prevention standards. Other duties may be assigned. This mixed position requires lifting and carrying objects up to 45 pounds independently and objects over 45 pounds with assistance.

Requirements

Ability to read and understand operating standards and procedures for service, service recovery, sales, and store brand, and to execute them properly within the position.
Ability to work in a high-performance environment while remaining committed to service and sales goals.
Attention to detail.
Ability to lift and carry objects up to 45 pounds independently and objects over 45 pounds with assistance.

Nice To Haves

At least 1 year of experience in a customer- and sales-focused environment is preferred.
Cash handling, basic math, and register experience are strongly preferred.

Responsibilities

Provide courteous, proactive customer service and support customer loyalty.
Assist customers with retail needs and attempt to resolve challenging scenarios before escalating to a mentor or supervisor.
Promote Marine Corps and MCX programs, including Military Star, Super Star Student, customer satisfaction surveys, and Keep it New.
Work in assigned facility areas, which may include cashiering, self-checkout, customer service, salesfloor or department support, stockroom or backroom, and military clothing.
Learn basic product knowledge for regularly assigned areas.
Perform store operations such as customer and register transactions, planogram revisions and setups, identifying missing products, replenishing sales floors and coolers, setting promotional signage, visual merchandising, and maintaining backroom standards through the 5S program.
Perform light housekeeping tasks such as sweeping, dusting, and trash removal when assigned.
Learn from and request guidance, mentoring, and training from Specialists and supervisors.
Use basic retail equipment to complete assigned tasks.
Assist with preparation for and participate in year-end inventory.
Identify and communicate potential risks of loss or theft.
Complete additional training or certifications required for assigned work, which may include food safety training or fuel-related training.
Communicate MCX value stories and engage team members in positive conversations that support customer satisfaction.
Follow safety regulations and standards and established EEO and sexual-harassment-prevention standards.
Perform other duties as assigned.