Senior Sales Associate (Key Holder) - Woodbury Common Premium Outlets
About The Position
The Senior Sales Associate with Key Holder responsibilities reports to the Store Manager and provides exceptional customer service, generates sales, and contributes to the store’s day-to-day operations. The role supports store operations, visual merchandising, and brand directives, and oversees daily operations when the management team is absent. Mackage is a global outerwear leader focused on exceptional quality, purpose, performance, and aesthetic innovation. The company is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons, and otherwise marginalized persons.
Requirements
- 1–2 years of experience in a store environment with key holder responsibilities.
- Excellent customer service, sales, and communication skills.
- Problem-solving skills related to basic customer service.
- Ability to model a positive attitude, professional appearance, and behavior.
- Knowledge of Microsoft Office Suite and POS operating systems.
Nice To Haves
- Luxury retail experience.
- Multilingual abilities.
- Good understanding of fashion trends.
- Experience in visual merchandising.
Responsibilities
- Meet and exceed store sales, KPIs, and personal targets.
- Promote and represent Mackage as a brand ambassador by providing exceptional service in a customer-centric environment.
- Engage clients proactively, use CRM, and grow the clientele database.
- Explain product characteristics, advantages, and benefits to new and existing customers.
- Participate in daily store operations, including merchandise reception, labeling, merchandising, POS operations, inventory management, and shipping and receiving packages.
- When management is absent, oversee daily operations, including opening and closing the store, updating daily reports, communicating effectively with HQ partners, carrying out visual merchandising responsibilities, maintaining store standards, and ensuring operational duties are completed.
- Maintain sales-floor merchandising and store standards, and keep the back of house organized.
- Maintain a strong presence on the sales floor to support customer experience and uphold loss-prevention best practices.
- Work respectfully and collaboratively with team members and customers.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
