Senior SaaS Systems Engineer

AVATAR IT Solutions•Sacramento, CA

5d•Onsite

About The Position

Our client is seeking an experienced Senior System Engineer – SaaS Systems with strong hands-on experience supporting enterprise Software-as-a-Service (SaaS) applications. This is a contract position with a 12-month duration, plus a possible 24-month extension. The role requires on-site work in West Sacramento, CA.

Requirements

A minimum of Ten (10) years of experience in Software-as-a-Service (SaaS) application implementation, enhancement, and testing.
A minimum of Ten (10) years of experience in technical and administrative support of SaaS applications, such as researching technical issues, debugging and resolving issues in a timely manner.
A minimum of Ten (10) years of experience of onboarding SaaS applications including configuring SaaS systems, generating dashboards and working with the third-party vendors and SaaS clients.
A minimum of Ten (10) years of experience in Software Development Life Cycle (SDLC) such as analyzing, solutioning, detail design, development, testing, automation and deployment.
A minimum of five (5) years of hands-on coding experience in algorithm and data structures.
Experience with technical integration between SaaS solutions and the ServiceNow "Now Platform" including but not limited to Incident Management, Change Management, Service Level Management and Service Catalogue.
Experience in maintaining and administering ServiceNow Information Technology Service Management (ITSM), Information Technology Asset Management (ITAM), and Information Technology Operations Management (ITOM).
Extensive experience in using, defining, and generating reports (e.g., status, statistics, analysis) from ServiceNow for communication and periodic reporting of SaaS applications and solutions across the enterprise.
Experience with AI technologies such as MS Copilot, Claude, etc.
Experience in using tools to solve application performance issues.
Experience in metrics, analytics and logging.
Experience in working in an agile environment and working with cross-functional teams.

Responsibilities

Supporting enterprise Software-as-a-Service (SaaS) applications.
Implementing, enhancing, and testing Software-as-a-Service (SaaS) applications.
Providing technical and administrative support for SaaS applications, including researching technical issues, debugging, and resolving issues.
Onboarding SaaS applications, including configuring SaaS systems, generating dashboards, and working with third-party vendors and SaaS clients.
Working within the Software Development Life Cycle (SDLC), including analyzing, solutioning, detailed design, development, testing, automation, and deployment.
Technical integration between SaaS solutions and the ServiceNow "Now Platform", including Incident Management, Change Management, Service Level Management, and Service Catalogue.
Maintaining and administering ServiceNow Information Technology Service Management (ITSM), Information Technology Asset Management (ITAM), and Information Technology Operations Management (ITOM).
Using, defining, and generating reports (e.g., status, statistics, analysis) from ServiceNow for communication and periodic reporting of SaaS applications and solutions across the enterprise.
Utilizing AI technologies such as MS Copilot, Claude, etc.
Using tools to solve application performance issues.
Working with metrics, analytics, and logging.
Collaborating in an agile environment with cross-functional teams.