Systems Administrator (SaaS)
About The Position
The Systems Administrator (SA) will work as part of an elite and agile team responsible for maintaining and improving system functionality through proactive interaction with the customer, comprehensive understanding of their primary GEOINT exploitation system, and knowledge of the production mission. The successful candidate will provide on-site, on the floor, technical and system administration support through troubleshooting and implementing appropriate solutions to software/hardware anomalies as they occur. The SA will automate Software deployments, package Software, troubleshoot VDI endpoints, virtual machines and Geospatial/corporate software issues as well as make corrective recommendations as necessary. Likewise the candidate should be able to quickly respond to application/hardware related issues, resolve on the spot problems (where possible), replicate the issue for internal analysis/diagnosis, and assist in the preparation of technical documentation that can accurately depict the problem and/or solution for feedback to the team.
Requirements
- 5 + years of related experience
- Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- 5-10 years of directly related experience in systems administration and analysis.
- Attention to detail, strong organizational skills
- Strong writing skills (document creation and note taking)
- Strong time management skills
- Ability to work within a team for projects and/or tasks
- Multi-mission environment experience
- Experience with Microsoft Office Suite (Excel, Word, PowerPoint)
- Ability to troubleshoot and document various problems
- Excellent customer service skills
- US Citizenship Required
- Top Secret/SCI Clearance Must Currently Possess
- Top Secret SCI + Polygraph Clearance Must Be Able to Obtain
Nice To Haves
- Journeyman knowledge or understanding of the following methodologies: Software package/binary deployment (Tanium, Numecent, XenApp, SCCM/MECM)
- Service+ experience
- Thin Client operating systems and virtual hosted desktop OS (AVD/ThinPro/Citrix)
- Client operating systems (Windows 11)
- Virtual Desktop Infrastructure (Azure Virtual Desktop, ESX/vSphere4, XenDesktop)
- Advanced Scripting in Python / PowerShell
- Log Analysis experience for troubleshooting
Responsibilities
- Manages the functionality and efficiency of a group of computers running on one or more operating systems.
- Maintains the integrity and security of servers and systems.
- Sets up administrator and service accounts.
- Maintains system documentation
- Interacts with users and evaluates vendor products.
- Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
- Develops and monitors policies and standards for allocation related to the use of computing resources.
- May program in an administrative language.
- Develops and implements testing strategies and document results.
- Provides advice and training to end-users.
- Provides guidance and work leadership to less-experienced staff members.
- Maintains current knowledge of relevant technologies as assigned.
- Participates in special projects as required.
- Provides support for maintenance and change requests of all "user facing" devices and systems
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- competitive pay
- paid time off
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- full flex work weeks where possible
- a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
