Senior Revenue Operations Analyst

Conversica

3d • $120,000 - $140,000 • Remote

About The Position

We’re looking for a self-driven and strategic Senior Revenue Operations Analyst to join our lean but high-impact Revenue Operations team. This role is essential in maintaining and evolving our GTM systems and reporting infrastructure, supporting day-to-day sales operations, and driving cross-functional visibility into our pipeline, bookings, churn, and revenue performance. This is a high-autonomy IC role that requires strong Salesforce/CPQ technical skills, a deep understanding of B2B SaaS GTM workflows, and a strong partnership mindset. You’ll report to the CFO and partner closely with Sales, Deal Desk, and Billing—serving as the internal systems owner for Salesforce and related GTM tools.

Requirements

• 5–7+ years of experience in Revenue Operations, Sales Systems, or Salesforce administration in a B2B SaaS environment
• Salesforce Admin Certification required
• Experience with Salesforce CPQ, quoting workflows, and revenue operations processes.
• Demonstrated experience supporting executive stakeholders and partnering cross-functionally
• Experience with GTM tool stack (e.g., ZoomInfo, Marketo, Zendesk, RingLead)
• Proven ability to work independently and take ownership of technical execution
• Strong analytical and reporting skills, including experience managing executive-facing dashboards and ARR reports
• Excellent verbal and written communication skills, with the ability to translate complex data into actionable insights

Nice To Haves

• Salesforce App Builder or CPQ Specialist certification a plus
• Exposure to backend development (e.g., Apex), workflow automation, or scripting for Salesforce configuration

Responsibilities

• Act as the primary Salesforce and CPQ admin, executing system changes, implementing configuration updates, and maintaining documentation
• Own and evolve the Revenue Operations dashboard, surfacing key insights to Sales and Executive teams around pipeline, bookings, churn, and net ARR performance
• Support the weekly Revenue Growth Call through reporting, dashboard maintenance, data analysis, and preparation of recurring business metrics.
• Build and maintain recurring and ad-hoc reports for the CFO and CRO, including ARR forecasts and performance summaries like those used in board and FP&A presentations
• Partner with our Senior Deal Desk Specialist to: Streamline quote processing and CPQ configurations, improve quote templates, DocuSign formatting, and sales order accuracy, and ensure end-to-end data consistency from quote to billing to revenue recognition
• Intake and triage GTM systems-related requests across the Sales, CS, and Finance orgs
• Identify and resolve Salesforce/CPQ issues and lead continuous improvement initiatives, including error reduction, automation, and documentation
• Support upcoming CPQ upgrade or system transition planning and implementation
• Maintain high standards of data integrity across all GTM systems

Benefits

• bonus and equity opportunities
• flexible PTO
• paid holidays
• comprehensive medical, dental, and vision coverage
• a 401(k) plan
• equity grant eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed