Revenue Operations Analyst

Parallels Inc•Ottawa, ON

2h•CA$60,000 - CA$65,000•Remote

About The Position

We're looking for a Revenue Operations Analyst to join our team. This is a remote role at Parallels, a company focused on providing anytime, anywhere, any-device productivity solutions. Parallels is experiencing a significant growth phase with a refreshed brand and a new approach to the world of work, particularly in the shifting EUC market. The company emphasizes a culture where employees can be themselves, take risks, and feel empowered to work when, how, and where they want. This role is crucial for maintaining and ensuring the accuracy and reliability of revenue operations data.

Requirements

2+ years of experience in Revenue Operations, Sales Operations, CRM Operations, Business Operations, or a similar analyst role, preferably in B2B SaaS/software.
Hands-on Salesforce experience, including reports, dashboards, record updates, data cleanup, and operational request support.
Working knowledge of SQL and experience validating or troubleshooting data in Snowflake or another data warehouse.
Experience with BI/reporting tools such as Looker, Tableau, Power BI, or similar.
Strong Excel skills for data cleanup, validation, pivots, lookups, and QA.
Strong attention to detail, problem-solving skills, and ability to manage recurring and ad hoc requests.
Clear communicator who can work effectively with technical and non-technical stakeholders and maintain high data quality standards.

Nice To Haves

Looker maintenance experience preferred.
Experience executing Salesforce bulk updates using Workbench or similar tools preferred.

Responsibilities

Maintain and QA Revenue Operations self-serve tables in Snowflake to ensure accurate, timely, and reliable data for business users.
Monitor recurring data refreshes and reporting dependencies across Snowflake and Looker; investigate inconsistencies and partner with IT/Data teams to resolve source or transformation issues.
Review Looker dashboards for broken tiles, outdated logic, refresh failures, and data discrepancies; coordinate fixes and ongoing maintenance.
Maintain operational reports and dashboards that support SFDC data quality, case queue management, exception reporting, and sales visibility.
Manage the Salesforce case queue, including intake, prioritization, resolution, and escalation of Revenue Operations requests.
Support SFDC case work such as account updates, owner/reassignment changes, merge requests, NCOs, report/dashboard requests, and general help requests.
Own SFDC/NetSuite exception reporting, sync reconciliation, and recurring data hygiene workflows; identify, investigate, and resolve incomplete, inaccurate, or unsynced records, including CMs and invoices not syncing to SFDC.
Execute approved Salesforce bulk updates with appropriate QA, field mapping, approval documentation, and post-load validation.
Support recurring operational processes such as quarter-end cleanup, pipeline/account/opportunity hygiene, SFDC opportunity cleanup for compensation or exception issues, case queue cleanup, and other RevOps maintenance activities.
Document standard operating procedures and recommend process improvements, automation, or reporting enhancements that reduce manual work and increase accuracy.
Support specialized operational workflows such as contract controlling and partner deal registration tracking/reporting, as assigned.
Perform other duties and projects as assigned.