Senior Revenue Cycle Performance Manager - Full Time
About The Position
Experity is seeking a Senior Revenue Cycle Performance Manager to lead client engagement and performance for revenue cycle management (RCM) services. The role develops client strategies focused on retention and success, builds relationships with client revenue cycle, finance, and operational leaders, and aligns RCM performance with client business goals. It owns performance for high-value and at-risk accounts, supports revenue retention and growth, and leads improvement strategies for underperforming clients. The manager partners with Billing Operations, Coding, Denials, and Accounts Receivable teams to maintain consistent service delivery. They translate client expectations into operational SLAs, KPIs, and performance standards; monitor service metrics such as days in AR, denial rate, and collections; and help resolve issues affecting client cash flow. The role also works to ensure clients achieve the financial and operational value expected from RCM services, communicates progress against goals, represents the voice of the customer internally, and keeps client engagement aligned with healthcare regulations and current RCM practices. Travel may be required as needed.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- Seven years of progressive experience in healthcare revenue cycle management, with expertise in complex client performance and financial outcomes.
- Ability to travel as needed.
Nice To Haves
- Experience in health services, RCM outsourcing, or healthcare SaaS.
- Experience with multi-site or enterprise healthcare organizations.
Responsibilities
- Develop and execute a client engagement strategy focused on retention and success for RCM services.
- Build trusted relationships with client revenue cycle, finance, and operational leaders.
- Align RCM performance with client business objectives and drive client advocacy and long-term partnerships.
- Own client performance for high-value and at-risk accounts.
- Drive net revenue retention and performance improvement through client engagement.
- Identify opportunities to expand RCM services, analytics, and advisory offerings.
- Lead performance turnaround strategies for underperforming clients.
- Partner with Billing Operations, Coding, Denials, and Accounts Receivable teams to ensure consistent service delivery.
- Translate client expectations into operational SLAs, KPIs, and performance standards.
- Monitor days in AR, denial rate, collection performance, and other service delivery metrics.
- Ensure rapid resolution of service issues affecting client cash flow.
- Help customers achieve targeted financial and operational ROI from RCM services.
- Translate performance insights into actionable recommendations and strategies.
- Track and communicate progress against performance goals and KPIs.
- Advocate for clients internally and synthesize client feedback to inform service and process improvements.
- Identify client feedback trends that can inform broader operational enhancements.
- Ensure engagement strategies align with healthcare regulatory requirements.
- Stay current on reimbursement models and RCM best practices.
- Represent the organization in client-facing engagements as needed.
- Perform other duties as assigned.
Benefits
- Medical, dental/orthodontia, and vision coverage beginning on the first day of employment.
- Eligibility for synthetic ownership after one year of employment, with financial rewards when the company is successful.
- Employee Assistance Program offering counseling, legal resolution, financial education, pet adoption assistance, and identity theft and fraud resolution.
- Flexible work scheduling.
- Generous paid time off that increases with milestones.
- Career development and learning program.
- Team-building events, including a company picnic and holiday party.
- Competitive pay and quarterly bonuses.
- 401(k) retirement plan with employer match.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
