Manager - Revenue Cycle - Performance Improvement

UHS • Tredyffrin Township, PA

10d

About The Position

The Corporate Business Office at Universal Health Services is seeking a Revenue Cycle Manager of Continuous Improvement. This position champions financial and patient experience-related success through strategic planning and implementation of revenue cycle improvement projects, including automation, analytics, and education. The manager identifies improvement opportunities and prioritizes them according to organizational needs and goals, collaborating with revenue cycle teams, clinical leaders, IT, vendors, facilities, and centralized business offices.

The role manages and coordinates initiatives to optimize workflows, assess the feasibility and value of new tools and technology, conduct market research, and develop business cases for change. The manager oversees a team that works with facilities and centralized business offices to maximize revenue capture and cash collections. The position requires a bachelor's degree and 8–10 years of related experience. Travel may be required up to 25%.

Requirements

• Bachelor's degree and 8–10 years of related experience.
• Strong professional written and verbal communication skills.
• Proficiency with Microsoft Office tools, such as Word and Excel.
• Ability to meet deadlines and multitask.
• Extensive knowledge of healthcare revenue systems and operations.
• Extensive experience with revenue cycle operations in Patient Access, Charge Capture, and Patient Financial Services.
• Knowledge of and experience improving operations through dedicated frameworks, cross-functional communication, and collaboration.
• Excellent organizational and time management skills.
• Ability to analyze and use large datasets to drive and measure outcomes.
• Ability to create efficient and effective solutions to complex business issues.
• Ability to remain knowledgeable about industry regulations and trends.
• Travel up to 25%.

Nice To Haves

• Specific experience improving revenue capture, cash collections, and billing and collections operations.
• Certification or experience with lean or Six Sigma process improvement methodologies.

Responsibilities

• Provide revenue cycle governance and expertise, collaborating with facilities, central business offices, and others to establish standards and processes for efficient patient flow, maximum revenue capture and cash collections, and continuous improvement.
• Manage a team providing training, education, governance, and support to facilities and centralized functions performing front-, middle-, and back-end revenue cycle operations, with a focus on improving KPIs and financial metrics.
• Measure and monitor vendors providing outsourced services through regular meetings, KPIs, service reviews, and benchmarking.
• Lead multiple projects to increase revenue capture and cash collections through process automation and optimization, advanced analytics, and new technology implementation.
• Review patient accounting data to reduce accounts receivable through cash collection efforts, strategic workflow prioritization, and denials management.
• Identify revenue cycle improvement opportunities and prioritize them according to organizational needs and goals.
• Collaborate with internal and external stakeholders, including revenue cycle teams, clinical leaders, IT, and vendors.
• Assess the feasibility and value of new tools and technology, conduct market research, and articulate business cases for implementing changes.

Benefits

• Challenging and rewarding work environment.
• Growth and development opportunities within UHS and its subsidiaries.
• Competitive compensation.
• Excellent medical, dental, vision, and prescription drug plan.
• 401(k) plan with company match.
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager