Senior Restaurant Manager

BJ's Restaurants•Toledo, OH

About The Position

BJ’s Restaurants is hiring a Senior Restaurant Manager to manage all restaurant functions during opening, mid-day, or closing shifts. The manager hires, manages, supervises, trains, coaches, and develops team members while ensuring a Gold Standard guest experience. Management positions are classified as exempt; managers must spend more than 50% of their time performing managerial duties and regularly exercise independent judgment and discretion on matters of consequence to the restaurant. The role includes operational execution, food and beverage quality and safety, team member relations, service execution, and guest recovery. The manager supports restaurant marketing and community involvement, maintains compliance with company policies and laws, and contributes to the restaurant’s continued education program.

Requirements

At least two years of full-service, high-volume, casual dining restaurant management experience.
High personal integrity, professionalism, and maturity.
Ability to work in a fast-paced environment.
Solid relationship management and performance management skills.
Ability to motivate and direct team members and work effectively on a management team.
Exceptional interpersonal skills, with a focus on listening and questioning.
Strong writing and documentation skills.
Ability to absorb and retain information quickly.
Keen attention to detail.
Proven problem-solving abilities.
Exceptional guest service orientation.
Ability to stand and walk around a restaurant to supervise operations for 8–10 hours.
Ability to lift 50 pounds.
Ability to bend, stoop, and raise arms above the head occasionally.

Responsibilities

Perform opening, mid-day, and closing duties.
Conduct daily briefings on matters important to the team.
Manage necessary repair and maintenance issues.
Manage the Restaurant Risk Review audit process and implement necessary changes.
Manage local restaurant marketing, sales building, and community involvement.
Facilitate and participate in the Continued Education Program.
Exercise discretion and independent judgment.
Ensure compliance with company policies and laws.
Make recommendations concerning team member development, promotion, and disciplinary action.
Make hiring and termination recommendations to the General Manager.
Cooperate with the Team Member Relations Department and management team on investigations of Team Member Hotline and Restaurant Support Center inquiries relating to the restaurant.
Ensure food safety and sanitation.
Monitor food and beverage quality and execution.
Conduct Quarterly Food Reviews.
Prepare and receive food and beverage orders.
Conduct weekly inventories to ensure appropriate stock levels and assess ordering patterns and changes.
Monitor and validate daily prep production.
Coach, mentor, and discipline hourly team members.
Monitor and facilitate team member recognition.
Train, coach, and develop team members to provide Gold Standard service to guests.
Manage guest relations and guest recovery.