Senior Restaurant Manager

Nautilus • Boston, MA

8d • Onsite

About The Position

The Nautilus Pier 4, an independently owned restaurant in Boston’s Seaport, is hiring a full-time, year-round senior restaurant leader to lead front-of-house operations. This hands-on role is responsible for team development, guest experience, and overall restaurant performance. Working with operations leadership and ownership, the manager will lead service, uphold standards, take ownership of challenges, and help improve the restaurant.

The role calls for an energetic, accountable leader who enjoys hospitality, can motivate and develop employees, and balances coaching and positive reinforcement with clear expectations and honest feedback. The manager should be resourceful, detail-oriented, comfortable making sound decisions, and able to communicate proactively and follow through. The position involves busy services, late-night closings several nights per week, and flexibility to adjust schedules for business needs.

The manager will lead and work with a junior manager, reservations manager, events manager, wine director, bar manager, lead servers and bartenders, and the broader FOH team. The position reports to the Assistant Director of Operations, Executive Chef, and ownership team. Compensation is a base salary of $85,000–$100,000+ annually, depending on experience, with bonus opportunities and benefits.

Requirements

• At least 5 years of restaurant management experience, including senior leadership responsibilities; ideally in a high-volume, upscale, full-service restaurant.
• Confident, energetic floor presence and genuine enthusiasm for hospitality.
• Exceptional communication skills and the ability to coach, inspire, and hold a team accountable.
• Experience with high-touch clientele.
• Strong leadership instincts, emotional intelligence, and adaptability in working with different people and situations.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Proactive, resourceful, solutions-oriented approach and a strong sense of ownership.
• Ability to handle unfamiliar challenges independently, make sound decisions, and recognize when to seek input or escalate an issue.
• Ability to collaborate with ownership, senior leadership, and fellow managers and communicate proactively throughout tasks and projects.
• Understanding of restaurant financials, labor management, scheduling, and operational performance.
• Strong computer skills and comfort with spreadsheets, reporting, and restaurant technology.
• Excellent service knowledge and a strong food and beverage foundation.
• Ability to stay composed under pressure, adapt quickly, and bring positive energy to a busy restaurant.
• Willingness to take initiative, follow through on commitments, and uphold the standards expected of the team.
• Openness to feedback and commitment to continuous improvement.

Nice To Haves

• Experience with Toast, OpenTable, and Adobe InDesign.
• Experience in a high-volume, upscale, full-service restaurant.

Responsibilities

• Lead daily restaurant operations from the floor and keep service running smoothly.
• Manage, mentor, and develop the FOH management team, setting clear expectations and ensuring accountability and follow-through.
• Oversee FOH scheduling, staffing levels, reservations, and service organization.
• Lead hiring, training, and employee development and build a strong, supportive team culture.
• Maintain and improve service standards, training programs, and operating procedures through structured training and real-time coaching.
• Provide constructive feedback, recognize strong performance, and address performance issues directly, fairly, and consistently.
• Work with culinary and beverage teams to ensure effective communication, menu knowledge, and seamless service.
• Participate in financial reporting, inventory analysis, labor management, budgeting, and operational planning.
• Oversee facility standards, coordinate repairs and maintenance, and maintain restaurant organization, including seasonal operating changes.
• Support special events, seasonal programming, and restaurant details.
• Identify opportunities for improvement, solve problems, and take initiative.
• Communicate proactively and follow through on tasks and commitments.

Benefits

• Performance-based bonus opportunities
• Health insurance benefits
• Dental and vision benefits
• Paid vacation and time off
• Dining discounts across Nautilus Restaurant Group locations
• Professional development and opportunities for continued growth
• Opportunity to have a meaningful impact within an independently owned, chef-driven restaurant group

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed