Senior Restaurant Manager

BJ's Restaurants•Orland Park, IL

About The Position

BJ’s Restaurants is hiring a Senior Restaurant Manager to manage restaurant functions during opening, mid-day, or closing shifts. The manager hires, supervises, trains, coaches, and develops team members and is responsible for delivering a Gold Standard guest experience. Management positions are exempt; managers must spend more than 50% of their time performing managerial duties and regularly exercise independent judgment and discretion on matters of consequence to the restaurant. The anticipated salary range is $65,000–$75,000 per year, with quarterly bonus potential. Final salary is based on factors including geographic location, relevant experience, and other job-related qualifications.

Requirements

At least two years of full-service, high-volume, casual dining restaurant management experience.
High personal integrity, professionalism, and maturity.
Ability to work in a fast-paced environment.
Solid relationship management and performance management skills.
Ability to motivate and direct team members and work effectively as part of a management team.
Exceptional interpersonal skills, with a focus on listening and questioning.
Strong writing and documentation skills.
Ability to absorb and retain information quickly.
Keen attention to detail.
Proven problem-solving abilities.
Exceptional guest service orientation.
Ability to stand and walk around a restaurant to supervise operations for 8–10 hours.
Ability to lift 50 pounds.
Ability to bend, stoop, and occasionally raise arms above the head.

Responsibilities

Perform opening, mid-day, and closing duties.
Conduct daily team briefings on important matters.
Manage restaurant repair and maintenance issues.
Manage the Restaurant Risk Review audit process and implement necessary changes.
Manage local restaurant marketing, sales-building activities, and community involvement.
Facilitate and participate in the Continued Education Program.
Exercise discretion and independent judgment.
Ensure compliance with company policies and laws.
Make recommendations concerning team member development, promotion, and discipline.
Make hiring and termination recommendations to the General Manager.
Work with Team Member Relations and the management team to investigate Team Member Hotline and Restaurant Support Center inquiries related to the restaurant.
Ensure food safety and sanitation.
Monitor food and beverage quality and execution.
Conduct quarterly food reviews.
Prepare and receive food and beverage orders.
Conduct weekly inventories to maintain appropriate stock levels and assess ordering patterns and changes.
Monitor and validate daily prep production.
Coach, mentor, and discipline hourly team members.
Facilitate and monitor team member recognition.
Train, coach, and develop team members to deliver Gold Standard service.
Manage guest relations and guest recovery.