Senior Research Director, Customer Success

NielsenIQ•Chicago, IL

2d•$99,800 - $130,000•Remote

About The Position

NIQ is seeking a strategic, visionary Senior Research Director to support its North America Brand Consulting team. This remote role is for candidates physically located in the United States and requires at least 5–7 years of brand and ad tracking experience. The position involves high visibility and direct client interaction, with responsibility for delivering premium, fact-based consultation and helping shape brand tracking research at NIQ. The successful candidate will lead and mentor team members, support client relationships and project delivery, and contribute to research design, proposals, product development, thought leadership, and process improvement. They will use research data to develop actionable insights, present findings to clients and stakeholders, and collaborate with organizational stakeholders on business development and growth opportunities. The role calls for strong client focus, leadership, adaptability, and a commitment to team engagement and continuous learning.

Requirements

Bachelor’s degree in business, mathematics, or the sciences, or equivalent experience.
Minimum of 5–7 years of brand and ad tracking experience.
Excellent presentation skills.
Proven client focus and ability to identify selling opportunities.
Demonstrated leadership and team management experience.
Ability to manage client expectations and achieve win-win outcomes in difficult situations.
Passion for brand and advertising research.
Highly organized and detail oriented, with the ability to juggle multiple projects, timelines, and team members.

Responsibilities

Build and maintain strong client relationships, providing fact-based consultation and inspiring client confidence in NIQ.
Balance client needs with company interests, including monitoring project budgets and timelines.
Identify client requirements and expectations, consult regularly with clients, and maintain engagement through all project phases, from questionnaire development to results presentations.
Contribute client knowledge and practice insights to research design and proposal development.
Develop deep knowledge of clients’ businesses and demonstrate thought leadership in the practice area.
Manage client expectations and help clients make informed decisions about their brand tracking work.
Support team members with project execution and client servicing, and model best practices and critical thinking for junior staff.
Help build and deliver questionnaires and presentation decks that include summaries and recommendations.
Use data to develop insights that answer business questions.
Present research compellingly to clients and stakeholders.
Mentor junior team members by reviewing questionnaires and materials, helping develop report templates, and analyzing data for key insights.
Train and guide junior team members and support the broader team with proposal and report development as needed.
Collaborate with the team on product development and thought leadership.
Work with stakeholders across the organization to support business development and growth opportunities.
Contribute to process improvement initiatives that drive efficiency.
Develop practice expertise and knowledge of practice standards, and foster broader connections with NIQ.