Senior Research Director, Customer Success

NielsenIQ•Chicago, IL

1d•Remote

About The Position

NIQ is seeking a dynamic and visionary Senior Research Director of Customer Success to support the North America Brand Consulting team. This remote position is open to candidates physically located in the United States. The role requires 5–7 years of brand and ad tracking experience and offers high visibility and direct client interaction, with opportunities to influence the future of brand tracking research at NIQ. The successful candidate will provide strategic leadership, encourage team engagement, mentor and train colleagues, and embrace change. The role combines client relationship management, research and analytical work, team mentorship, and collaboration across the organization. The Senior Research Director helps deliver premium, fact-based consultation, develops client knowledge and practice insights, and supports business development, product development, thought leadership, and process improvement. The position has a stated base compensation range of $99,800–$130,000; actual salary depends on experience, qualifications, skills, and location. The role might also be eligible for a sales-based incentive or performance-based bonus.

Requirements

Bachelor’s degree in business, mathematics, or the sciences, or equivalent experience.
Minimum of 5–7 years of brand and ad tracking experience.
Ability to manage client expectations and achieve win-win outcomes in difficult situations.
Excellent presentation skills.
Proven client focus and ability to identify selling opportunities.
Demonstrated leadership and team management experience.
Passion for brand and advertising research.
Highly organized and detail oriented, with the ability to manage multiple projects with varying timelines and team members.

Nice To Haves

No additional preferred qualifications are explicitly identified.

Responsibilities

Help build and maintain strong client relationships and inspire confidence in NIQ’s fact-based consultation.
Balance client needs with company interests, including monitoring project budgets and timelines.
Identify clients’ requirements and expectations, and communicate and consult with them regularly throughout project phases, from questionnaire development to presentation of results.
Provide client knowledge and practice insights for research design and proposal development, and develop a strong understanding of clients’ businesses.
Demonstrate thought leadership and practice expertise, manage client expectations, and help clients make informed decisions about their brand tracking work.
Support team members facing project execution or client-servicing challenges, and model best practices and critical thinking for junior staff.
Help build and deliver comprehensive questionnaires and presentation decks with summaries and recommendations.
Use data to develop insights that answer business questions, and present research compellingly to clients and stakeholders.
Mentor junior team members by proofing questionnaires, reviewing materials, helping develop report templates, and analyzing data for key insights.
Train and guide junior team members, support proposal and report development across the broader team, and lend help where needed to balance workloads.
Collaborate with the team on product development and thought leadership.
Work with stakeholders across the organization to support business development and growth opportunities.
Contribute to process improvement initiatives that drive efficiency.
Develop practice expertise and knowledge of practice standards and foster broader connections with NIQ.