Consumer & Business Banking Senior Relationship Banker, Exton, PA

Santander•Exton, PA

1d•$54,375 - $90,000•Onsite

About The Position

The Senior Relationship Banker manages and enhances client relationships, attracting and retaining clients while strengthening existing relationships. The role directly manages and grows a portfolio of high-value consumer and small business clients and maximizes cross-selling opportunities by profiling customers and connecting them with relevant consumer and business banking products. The banker delivers customer support and service in branches, over the phone, and in collaboration with business partners, resolving customer needs and issues efficiently. The role requires proactive relationship development, product knowledge, needs-based recommendations, and collaboration with colleagues and product partners. The banker also engages customers through digital platforms, provides financial education about self-service options, and follows regulatory requirements and internal risk and fraud policies. Responsibilities may include supporting nearby branches when business needs require.

Requirements

High school diploma or GED.
At least one of the following experience pathways: 5+ years selling products and/or services in an incentive-based environment; 2+ years in financial services with direct experience acquiring and developing client relationships; or 12+ months of successful Santander experience related to Relationship Banker duties, with endorsement from a District Executive, District Operations Manager, and Region President.
At least 12 months of customer service experience in a high-volume, fast-paced, constantly changing environment.
Motivation to help people achieve financial goals.
Strong financial acumen and general knowledge of consumer and small business products and lending.
Proven sales and cross-selling track record.
Ability to effectively manage a client portfolio.
Relationship-building skills and a customer-centric approach.
Ability to work effectively with colleagues and business partners.
Ability to apply critical thinking to solve problems and address customer issues.
Excellent verbal and written communication, consultation, and influencing skills.
Proficiency using the phone to engage customers.
Ability to maintain a credible, trustworthy, and professional image.
Proficiency using digital tools and technology to enhance customer engagement.
Ability to follow directions, policies, and procedures.
Ability to identify and escalate risk concerns through appropriate channels.
Ability to work in a fast-paced environment and manage multiple priorities.
Computer proficiency and basic math skills.
Ability to work branch hours, which may include weekends and evenings.
Must be legally authorized to work in the United States full-time without employer sponsorship to commence employment.

Nice To Haves

Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
Established work history or equivalent demonstrated through work experience, training, military service, or education.
Preferred experience with Microsoft Office products.

Responsibilities

Independently manage a portfolio of high-value consumer clients and small business customers.
Deepen relationships with new and existing customers through early engagement calls and regular outreach.
Build expert knowledge of Santander products and services and explain relevant benefits to customers.
Assess customer needs, identify opportunities, and help customers pursue their financial goals.
Recommend needs-based solutions and introduce key partners when appropriate.
Collaborate with team members and partners to achieve branch goals and improve performance.
Participate in joint calls with product partners to generate and deepen business customer relationships.
Deliver personalized, seamless, attentive customer service.
Use digital platforms to engage customers and educate them about self-service options.
Use critical thinking and problem-solving skills to address customer inquiries and challenges.
Communicate with customers in person, by phone, and through digital channels.
Comply with regulatory requirements and internal policies related to risk and fraud defense.
Support nearby branch locations when required by business necessity.