Sr. Registration Associate

Trinity Health•Albany, NY

3d•Onsite

About The Position

The Senior Registration Associate performs and coordinates clerical duties supporting the efficient, service-oriented operation of a medical practice. The role coordinates front-end revenue-cycle functions, including scheduling and registration, check-in and check-out, charge entry and claims, and end-of-day processes, as well as document processing, scanning, and inbox monitoring. The position is located at 4 Executive Park in Albany, New York, and follows Monday-to-Friday office hours. The associate helps distribute work across the team, coordinates daily staffing needs with office and float pool managers, and serves as a mentor and role model. The role also supports patient access and communication, processes information into the Electronic Medical Record, maintains confidentiality and HIPAA compliance, and works cooperatively with patients, providers, clinical staff, colleagues, and managers.

Requirements

Strong leadership skills.
High school diploma or equivalent required.
Demonstrated proficiency with Microsoft Office products and other computer applications.
Demonstrated experience delivering successful customer service.
Demonstrated experience handling multiple priorities in a deadline-driven environment.
Ability to manage difficult customers respectfully and without confrontation.
Ability to lift 25 pounds.

Nice To Haves

Associate’s degree preferred.
Previous medical office experience preferred.

Responsibilities

Perform and coordinate front-end functions to meet established revenue-cycle metrics, standards, and practice workflows.
Coordinate scheduling and registration, check-in, check-out, charge entry and claims, and end-of-day processes.
Perform document processing, scanning, inbox monitoring, and other general clerical duties.
Ensure work is distributed across the team to meet daily schedules.
Display leadership qualities and coordinate daily staffing needs with office and float pool managers.
Mentor colleagues and serve as a role model.
Schedule patient appointments to maximize access and handle and direct incoming calls appropriately.
Register patients and obtain required consent forms and demographic information.
Collect applicable co-pays, document collected payments, and generate receipts.
Liaise between patients and clinical staff, monitor delays, and keep patients informed.
Schedule follow-up appointments at check-out, including ancillary and diagnostic tests.
Obtain pre-authorizations for diagnostic testing and referrals for specialist visits as assigned.
Pass charges accurately in accordance with office policies and procedures.
Perform the daily parsing process to electronically file information into the Electronic Medical Record in compliance with expected standards.
Maintain patient confidentiality and adhere to HIPAA regulations.
Work cooperatively with team members to support quality patient care and communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Cross-cover other areas as needed.