Senior Recovery Collections Specialist

Clicklease • Draper, UT

3d • $50,000 - $100,000 • Onsite

About The Position

The Senior Recovery Collections Specialist is more than a collections role—it's an opportunity to own a portfolio, solve complex recovery challenges, and make a measurable impact on Clicklease's success. We're looking for someone who sees every delinquent account as a problem to solve, not a reason to give up. Someone who is naturally curious, resourceful, and persistent. When others stop after a few calls or a voicemail, you keep thinking. You look for new ways to connect, uncover information, and move an account toward resolution while always operating within company policies and compliance requirements. This role offers significant ownership and autonomy. You'll evaluate each account, develop recovery strategies, negotiate resolutions, coordinate repossessions when appropriate, and partner with internal teams to maximize portfolio performance. If you're energized by uncovering solutions others overlook, thrive in a fast-paced environment, and take pride in delivering results through persistence, creativity, and accountability, you'll find a rewarding career at Clicklease.

Requirements

• High school diploma or equivalent required.
• 5+ years of experience in commercial and/or consumer collections, repossession, legal, portfolio servicing, financial operations, customer account management, or related operational environments.
• Experience supporting delinquent account workflows or account resolution processes.
• Proficiency with Microsoft Office and business systems/platforms.

Nice To Haves

• Experience in small business lending or leasing, commercial assets, and portfolios management across all 50 U.S. states, as well as in consumer or financial services environments.
• Experience supporting legal collections, repossession coordination, replevins, fraud workflows, or settlement operations.
• Bilingual English/Spanish capabilities.

Responsibilities

• Secure recovery payments and asset returns (primarily trailers) from charged-off accounts in an ownership-driven environment.
• Assess account history, asset type, past and present circumstances to determine appropriate next steps, including settlement, repossession, replevin, equipment sale, vendor solution, fraud review or legal.
• Persistent outbound engagement attempts using phone, text, email and other creative approaches to default customers and related stakeholders to remedy default.
• Maintain accurate account records, servicing documentation, and operational updates within company systems.
• Monitor portfolio activity and contribute to individual and team departmental performance targets.
• Coordinate with internal stakeholders and external partners regarding account actions, documentation, and compliance requirements.

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) with company match
• Employer-paid short-term disability (STD), long-term disability (LTD), and life insurance
• Paid time off and company holidays
• Paid maternity leave
• Professional development and learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED