Senior Collections Specialist
About The Position
The Senior Collections Specialist will be responsible for managing and collecting outstanding accounts receivable and minimizing overdue balances while maintaining positive relationships with Ambipar customers. This individual will contact clients regarding overdue payments and will monitor customer accounts to ensure timely payments. The Senior Collections Specialist will resolve billing issues and outstanding balances in a professional and efficient manner. This individual will generate reports to demonstrate progress and provide frequent status updates to leadership. This position is expected to be a full-time schedule, Monday through Friday, for a period of 2 – 3 months.
Requirements
- Associate's or bachelor's degree in Finance, Accounting, or Business.
- 12+ years of prior experience in collections, accounts receivable, customer service, or related financial roles.
- Experience serving in a lead role with influence over other team members.
- Strong communication, negotiation, and conflict-resolution skills.
- Proficiency with Microsoft Office, especially Excel.
- Strong attention to detail and organizational skills.
- Ability to handle sensitive customer interactions professionally and confidentially.
- Time management skills with the ability to prioritize multiple accounts.
- Ability to verbally communicate with customers in a clear and concise manner.
- Ability to run reports and summarize data for executive leadership review.
- Ability to listen to clients over the phone or Teams calls via the laptop computer.
Nice To Haves
- Knowledge of accounts receivable processes and collection practices.
- Ability to analyze account histories and payment trends.
- Strong problem-solving and decision-making abilities.
- Familiarity with relevant debt collection regulations and compliance requirements.
- Experience with Workday or similar accounting ERP system
Responsibilities
- Review and monitor accounts receivable aging reports.
- Contact customers via phone, email, and written correspondence regarding past-due accounts.
- Negotiate payment arrangements and establish payment plans when appropriate.
- Investigate and resolve billing discrepancies, disputes, and payment issues.
- Maintain detailed records of collection activities and customer communications.
- Process payments and update account information accurately.
- Collaborate with Operations, Sales, Accounting, and other internal teams to resolve account concerns.
- Recommend accounts for escalation, legal action, or external collection agencies when necessary.
- Ensure compliance with company policies and applicable collection laws and regulations.
- Prepare reports on collection status, delinquency trends, and account performance.
- Summarize overall collections progress and provide status updates to leadership.
- Assists with prioritization of collection efforts based on operational needs.
- Provide guidance to more junior team members as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
