Collections Recovery Specialist III - Auto DBCO

JPMorgan Chase & Co.•Tempe, AZ

About The Position

As a Collections Recovery Specialist III within JPMorganChase, you will play a crucial role in mitigating financial loss by negotiating payments and offering solutions to resolve delinquent accounts. You will engage with customers in a metrics-driven environment, demonstrating sensitivity and compassion. Your role is vital in maintaining our commitment to customer respect and empathy, while exploring the use of artificial intelligence to enhance decision-making processes.

Requirements

Ability to understand and address customer needs, ensuring a positive experience.
Proven ability to influence and persuade customers to agree on beneficial solutions.
Skilled in using computer systems to manage customer interactions and retrieve information.
Strong interpersonal skills with the ability to communicate effectively and empathetically.
Capable of critical thinking and exercising independent judgment to resolve issues.
Adaptability to changing environments and ability to handle multiple tasks.

Nice To Haves

Experience in customer-focused roles, demonstrating strong communication and interpersonal skills.
Ability to adapt swiftly to changing environments and manage multiple tasks, showcasing flexibility and proficiency in computer functions.
Demonstrated negotiation skills with a track record of achieving beneficial agreements.

Responsibilities

Engage with customers by actively listening and responding to inquiries, demonstrating empathy to build trust and maintain a positive brand perception.
Negotiate to develop and propose payment plans or solutions beneficial for both the customer and the bank.
Apply critical thinking to select and implement solutions for resolving delinquent accounts, considering customer eligibility and circumstances.
Maintain effective communication with customers in a metrics-driven environment, ensuring interactions are respectful and empathetic.
Navigate computer systems efficiently to retrieve and manage account information while staying engaged with customers.
Exhibit personal excellence through punctuality, integrity, accountability, and the ability to work independently and collaboratively.