Auto Collections Representative

MEI Group•Arlington, TX

8d•Onsite

About The Position

The Collections Representative is responsible for managing customer accounts throughout various stages of delinquency. This role focuses on contacting customers, negotiating payment arrangements, resolving account issues, and maintaining positive customer relationships while meeting departmental performance goals. The ideal candidate possesses strong communication, negotiation, and problem-solving skills and is committed to delivering excellent customer service while adhering to all applicable collection laws and regulations. Collections Representative may be assigned to early-stage (front-end) or late-stage (back-end) delinquency portfolios based on business needs, experience level, and departmental requirements.

Requirements

Minimum of one (1) year of collections experience required.
High School Diploma or equivalent required.
Strong verbal and written communication skills.
Effective negotiation and conflict-resolution abilities.
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
Strong organizational skills with attention to detail and accuracy.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Ability to work independently and as part of a team.
Ability to work every other Saturday.
Must be authorized to work in the United States.
Must successfully pass a background check.

Nice To Haves

Automotive collections experience preferred.
Working knowledge of FDCPA and collection best practices preferred.

Responsibilities

Contact customers regarding delinquent accounts through outbound and inbound communications.
Manage accounts across various stages of delinquency, including early-stage and late-stage collections.
Negotiate payment arrangements and assist customers in identifying appropriate solutions based on their financial circumstances.
Build and maintain positive customer relationships while effectively resolving account concerns.
Monitor account activity and follow up on commitments to ensure timely resolution.
Meet or exceed daily, weekly, and monthly collection and performance goals.
Accurately document customer interactions, payment arrangements, and account updates within company systems.
Maintain current customer contact information and account records.
Investigate and resolve customer questions, disputes, and payment issues.
Ensure compliance with company policies, the Fair Debt Collection Practices Act (FDCPA), and all applicable state and federal regulations.
Collaborate with team members and management to achieve departmental objectives.
Perform additional duties as assigned.