Senior Rebates Coordinator

Global Lending Services • Greenville, SC

1d

About The Position

The Senior Rebates Coordinator manages and resolves severely delinquent accounts that have moved beyond early- and mid-stage collections. The role works directly with dealerships to recover outstanding rebate products, researches accounts in depth, and recommends next steps to leadership. It also supports specialized administrative processes, dealer relationships, protection of company assets, and compliance with established processes.

The coordinator manages an account portfolio and a full queue, conducts outbound calls and research, works with internal teams and third parties to resolve accounts, and assists with escalations. The position also supports legal processes by preparing legal files and demand letters with GLS Management and the Legal Team and maintaining accurate supporting documentation. Additional duties include cross-training, administrative work, quality assurance, and special projects as business needs require.

This is a full-time, non-exempt position. The schedule is flexible within departmental operating hours of Monday through Friday, 8:00 a.m. to 6:00 p.m. Overtime may be required as business demands dictate, and evening or weekend work may be required as job duties demand.

Requirements

• High school diploma or equivalent required.
• At least one year of experience in a relevant customer service role required; the posting states “Minimum of one (2) year.”
• Excellent interpersonal skills, including tact, influence, conflict management, sound judgment, handling sensitive and confidential information, interacting across organizational levels, and building cross-functional partnerships.
• Strong organizational skills to meet time-sensitive deadlines.
• Ability to work with a diverse customer and workforce population.
• Strong verbal and written communication skills.
• Team-oriented and adaptable in a fast-paced, changing environment.
• Proficient computer skills and working knowledge of the internet and standard business applications such as Microsoft Office, with the ability to learn new applications quickly.
• Commitment to the organization’s core values and key competencies.
• Ability to perform work involving manual skills and motor coordination with finger dexterity.
• Ability to remain stationary for up to 100% of the workday and constantly operate a computer and standard office equipment.
• Ability to perform sedentary-to-light physical work, including sitting, walking, standing, pushing or pulling materials, and exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
• Ability to view a computer terminal, read extensively, bend, and kneel.
• Flexibility to work within departmental operating hours Monday through Friday, 8:00 a.m. to 6:00 p.m.; overtime, evening, and weekend work may be required.

Nice To Haves

• Automotive industry experience preferred.

Responsibilities

• Manage a portfolio of accounts focused on collecting outstanding rebate products.
• Make outbound calls to dealerships with significantly past-due rebate obligations to secure resolution.
• Research dealerships using internal systems, online databases, agency websites, and other investigative methods.
• Contact consumers, dealers, insurance companies, and other third parties to support recovery efforts and resolve accounts.
• Partner with internal teams to improve the customer and dealer experience while meeting quality assurance standards.
• Recommend improvements to early- and mid-stage collection efforts, process efficiency, and the customer and dealer experience.
• Refer unresponsive dealerships to leadership with a clear summary of collection efforts made.
• Support departmental duties through cross-training and administrative work, including indexing documents, drafting correspondence, cross-departmental assignments, overrides, cutting checks and final reviews, buybacks, unidentified payment review, QA, and new-hire training support.
• Manage a full queue while assisting with escalations.
• Recommend dealer account offsets and escalation for legal action when necessary.
• Collaborate with GLS Management and the Legal Team to prepare legal files and generate legal demand letters.
• Maintain accurate documentation and records to support legal processes.
• Perform additional assignments and special projects as required by company needs or leadership.
• Maintain regular, predictable attendance and work overtime, evenings, or weekends when required by business needs or job duties.

Benefits

• Competitive base pay and performance bonuses, dependent on role.
• Medical, dental, vision, telemedicine, supplemental insurance, and long-term and short-term disability benefits.
• 401(k) with employer match and 100% immediate vesting.
• Paid time off and paid company holidays.
• Annual paid Volunteer Time Off.
• Tuition reimbursement.
• Parental leave.
• Business casual work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED