Senior Quality Manager - 1st Shift

GXO Logistics•Lithia Springs, GA

11d

About The Position

The Senior Quality Manager oversees quality and maintenance for the site, ensuring that the processes needed for the Quality Management System (QMS) are established, implemented, and maintained. The role reports on QMS performance, recommends improvements, promotes awareness of customer requirements throughout the organization, resolves quality matters, and maintains high levels of product and service conformity. The position works with site operations, customer representatives, action owners, supervisors, team members, and the site maintenance technician. This is a first-shift position, Monday through Friday, from 8:00 a.m. to 5:00 p.m.

Requirements

At least 5 years of experience in quality and inventory in a distribution or warehousing environment.
Experience in an ISO environment.
Supervisory experience.
Experience with Microsoft Office, including intermediate to advanced Excel skills.

Nice To Haves

Bachelor's degree or equivalent related work or military experience.
Availability to travel up to 25% of the time.
Experience with warehouse management and inventory management software.
Strong time-management skills and ability to work well under pressure.
Excellent verbal and written communication skills.
Self-motivation with excellent analytical and math skills.

Responsibilities

Execute the QMS according to documented policies and procedures, meeting ISO 9001 quality standards.
Collaborate with action owners to provide Root Cause Analysis (RCA) guidance and ensure effective Corrective Action Plans (CAP) are developed.
Build productive relationships with customer representatives and manage Corrective Action Requests (CAR).
Follow up on audits to verify corrective action effectiveness and preventive action implementation.
Investigate facility operations to troubleshoot processes and recommend improvements.
Coordinate staff training to support productivity and regulatory adherence; review facility and department training status and setup at the required frequency and ensure training requirements are met on time.
Schedule, review, and follow up on work instructions with supervisors in designated areas of responsibility.
Coordinate team-member activities to ensure productive working hours are used effectively.
Support site operations in identifying Lean process improvement opportunities.
Direct and prioritize the activities of the site maintenance technician.