Supervisor, Quality - 1st Shift

GXO Logistics•Lenoir, NC

About The Position

The Quality Supervisor establishes, implements and maintains the processes for the Quality Management System (QMS), providing guidance and education while ensuring organizational policies and procedures are followed. The position executes the QMS in accordance with documented policies and applicable international quality standards, reviews system performance and recommends improvements, and oversees audits, training, corrective and preventive actions, and quality initiatives at the facility. The role is scheduled for the first shift, Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexible scheduling and planned or unplanned overtime, potentially including weekends, as needed. GXO offers competitive compensation and a benefits package that includes medical, dental and vision insurance, a 401(k), life insurance and disability insurance. The job requires physical activity such as lifting, standing, sitting, walking, reaching, bending, climbing, pushing, pulling, twisting, squatting and kneeling, as well as tolerating hot or cold warehouse environments.

Requirements

At least 2 years of relevant work experience.
Experience with Microsoft Office and computerized scanner equipment.
Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends.
Ability to lift objects of various shapes, sizes and weights.
Ability to stand, sit or walk for extended periods.
Ability to reach (including above the head), bend, climb, push, pull, twist, squat and kneel.
Ability to tolerate hot or cold warehouse environments.

Nice To Haves

Bachelor's degree in Logistics or a related field.
2 years of managerial or supervisory experience.
Bilingual English/Spanish.
Experience in an AS9100 or ISO environment.
Warehousing or Third-Party Logistics (3PL) experience.
Experience with Warehouse Management Systems (WMS), material handling equipment and storage medium, distribution and inventory management, ERP systems, LEAN warehousing, ISO, QMS and meeting facilitation.
Knowledge of OSHA, Environmental Health and Safety, and Material Safety Data Sheets regulations and compliance.
Ability to generate quality metrics and reports.

Responsibilities

Execute the QMS according to documented policies and procedures and applicable international quality standards.
Review the QMS at planned intervals to assess its continuing suitability, adequacy and effectiveness, opportunities for improvement, and need for system changes.
Provide high-level reporting on system performance and recommendations for improvement.
Serve as the site audit authority for internal and external company audits.
Post company quality policies and address policy training to ensure policies are understood, implemented and maintained at all levels.
Ensure facility and departmental training, status and setup are reviewed at the required frequency and training requirements are met in a timely manner.
Execute corrective and preventive actions, including initiating and recommending solutions and managing projects; verify implementation until defects are corrected.
Implement quality initiatives at facilities as required.