Senior Quality Manager - EAST

thyssenkrupp Materials NA•Acworth, GA

18d•Onsite

About The Position

The Senior Quality Manager is the senior operational and strategic quality leader accountable for product conformity, supplier performance, regulatory compliance, customer satisfaction, and quality risk governance across multiple distribution and value-added fabrication sites. The role drives consistent quality outcomes, manages escalations, leads systemic improvement, and represents the organization at the executive level on quality performance, risk exposure, and customer trust. The role may be based in Acworth, Georgia, or Wallingford, Connecticut, and is responsible for both locations. Frequent travel between assigned sites is required. The role involves access to information subject to ITAR, and applicants must be ITAR eligible. The Senior Quality Manager defines and executes regional quality strategy; owns and improves the quality management system; oversees certifications, regulatory compliance, audits, customer and supplier quality, corrective and preventive action systems, and regional performance metrics. The role leads and develops regional quality teams, coordinates cross-functional efforts, maintains a visible presence at manufacturing facilities, and has authority to stop shipments, quarantine products, mandate corrective actions, and approve deviations or customer concessions within defined limits. The position requires a bachelor's degree in Engineering, Manufacturing, Quality, or a related field, or an equivalent combination of education and experience, along with 8–10 years of progressive quality leadership experience in manufacturing or fabricated metals. Compensation is $112,500 or more per year, based on experience, plus an annual performance bonus incentive.

Requirements

Bachelor's degree in Engineering, Manufacturing, Quality, or a related field, or an equivalent combination of education and experience.
Minimum 8–10 years of progressive quality leadership experience in a manufacturing or fabricated metal environment.
Multi-site or regional leadership experience.
Experience with ISO 9001 and/or AS9100 systems.
Experience leading customer and registrar audits.
Experience managing corrective and preventive action systems.
Demonstrated success driving measurable quality improvement.
Experience managing managers and cross-functional teams.
Strong executive communication and escalation management skills.
ITAR eligibility.
Ability to travel frequently between assigned sites and maintain regular presence on manufacturing floors.

Nice To Haves

ASQ certification such as CQE, CQM/OE, or equivalent.
ISO Lead Auditor certification.
Six Sigma Green Belt or Black Belt certification.
Experience in aerospace, defense, medical, or other regulated industries.
Experience with PFMEA, Control Plans, and APQP methodologies.
Experience influencing capital investment and strategic planning decisions.
Experience with CMMC2 or regulated compliance environments.

Responsibilities

Define and execute regional quality strategy aligned with business objectives and growth initiatives.
Drive accountability for quality outcomes across multiple sites and promote ownership, prevention, and continuous improvement.
Influence operational and capital decisions that affect product conformity and quality risk.
Own, evolve, and improve a scalable quality management system (QMS) across assigned sites, ensuring consistent implementation.
Maintain accountability for ISO 9001 and AS9100 certification and surveillance audits, and readiness for additional applicable site certifications.
Oversee regulatory compliance across assigned sites.
Lead registrar, customer, and regulatory audits; ensure audit readiness; oversee internal audits; and drive systemic gap closure and verified corrective actions.
Serve as executive-level quality contact for key customers, lead escalations and executive communications, and participate in audits, performance reviews, and concession approvals.
Provide strategic oversight of supplier qualification and performance, including mills and outsourced services such as heat treatment, plating, NDT, and coatings.
Oversee supplier audits, PPAP, and SCAR processes; monitor supplier trends and risks; and lead supplier performance improvement initiatives.
Own 8D, CAR, and SCAR systems across assigned sites and drive timely closure, verified effectiveness, systemic root cause analysis, and recurrence prevention.
Integrate PFMEA, Control Plans, and APQP preventive quality tools where applicable.
Own and drive regional quality KPIs, including customer PPM, scrap and rework, COPQ, on-time delivery impact, and supplier performance; analyze trends and present results to executive leadership.
Integrate quality leadership into Lean and operational excellence initiatives; drive defect prevention and cost reduction; and champion Six Sigma and structured problem solving.
Lead and develop regional quality staff, including Quality Managers, Engineers, and QA personnel; set expectations, conduct evaluations, build succession plans, and develop team capability.
Exercise authority to stop shipment, quarantine product, mandate corrective actions, approve deviations and customer concessions within defined limits, and escalate systemic quality and regulatory risks.
Maintain regular on-site presence, engage in significant quality issues and investigations, and provide visible leadership on manufacturing floors.
Align Operations, Engineering, Supply Chain, Sales, and Finance; integrate quality strategy into operational planning and influence capital investment decisions.
Manage regulatory, customer, and financial quality risks and ensure preventive risk governance frameworks are in place.
Represent the organization to customers, suppliers, registrars, and regulatory bodies, including as executive quality spokesperson during audits and escalations.
Support strategic customer and supplier partnerships.