SENIOR QUALITY MANAGER

Mersen•Chesterfield, MO

3d•$145,000 - $170,000•Hybrid

About The Position

Mersen is seeking a Senior Quality Manager to lead quality systems, supplier quality, and continuous improvement across North American locations. The position leads five assigned associates and operates within an operating budget. It is responsible for maintaining ISO 9001 and ISO 14001 certifications, supporting customer audits, responding to customer quality-system and compliance inquiries, and addressing customer concerns. The role reports to the Newburyport office at least three days per week and may be performed from home two days per week. Regular travel is required. The manager defines and implements a coherent quality policy aligned with corporate strategy, harmonizes quality management systems across business-unit or product-line entities, and develops a three-year quality and continuous-improvement plan. The position defines internal audit processes, supports quality certifications, leads customer-satisfaction issue resolution, and organizes quality-assurance training across plants. It also leads continuous-improvement and non-quality cost-reduction initiatives, stays current on relevant standards, technologies, and industrial practices, and promotes innovation and best practices in quality processes. The role is the company’s spokesperson for its quality management system with external partners and works with Sales and Marketing to align quality policies, procedures, plans, and metrics with feasible customer requirements. It reviews customer contracts for quality requirements and manages customer-requested product certifications. In operations, it establishes product and process control plans, conducts product, process, equipment, and supplier audits, manages PPAP and corrective actions, calibration and metrology, and quality issue-response systems. It represents Quality in product and process development, leads quality control throughout development, and applies tools such as QFD, SPC, FMEA, PPAP, and MSA. The expected salary is $145,000–$170,000, with eligibility for incentive pay. Mersen will not provide or assume sponsorship of an employment visa for this position.

Requirements

Bachelor of Science degree in Engineering or Sciences.
At least 10 years of experience in an industrial or manufacturing environment.
Strong supervisory, management, and leadership skills.
Superior writing and communication skills.
Excellent facilitation skills.
Strong knowledge of and experience with quality systems.
Strong compliance knowledge.
Strong teaching skills.
Regular travel is required.

Responsibilities

Lead five assigned associates and quality activities across three North American locations, including Supplier Quality, while working within the operating budget.
Maintain ISO 9001 and ISO 14001 certifications; report on quality management system effectiveness and recommend actions.
Serve as the company’s official spokesperson on the quality management system to external partners.
Align quality systems, policies, procedures, plans, and metrics with applicable and feasible customer requirements, with Sales and Marketing input.
Define and maintain quality metrics and reports; maintain corrective-action processes for timely root-cause analysis, containment, and corrective-action implementation.
Lead internal and external customer concern reporting and respond to customer quality-system, compliance, and concern inquiries.
Monitor and maintain change-management processes and chair the Product Safety Board.
Review customer contracts to ensure quality requirements are within the scope of the quality system, and manage customer-requested product certifications.
Define and implement product and process quality-control plans and tools from sales and ordering through shipment.
Conduct product, process, equipment, and supplier audits; drive preventive and corrective actions; and manage PPAP and corrective actions.
Manage calibration and metrology activities; participate in make-or-buy processes and final decisions.
Manage FSR, ICAR, and MRB system responses, including root-cause analysis and corrective actions with support from other organizations as needed.
Manage quality-related inputs and outputs at monthly staff meetings, including Staff Notes and Quality Summary Notes.
Represent Quality in product and process engineering development and lead total quality control throughout development phases.
Apply quality tools including QFD, SPC, FMEA, PPAP, MSA, critical reviews, and audits; lead product and process risk analysis and ensure phase reviews support safe progression and product release without jeopardizing projects or customer requirements.
Drive and coordinate continuous improvement in line with annual quality objectives and lead non-quality-related cost-reduction initiatives across business-unit or product-line entities.
Define and implement a quality policy aligned with corporate strategy and harmonize quality management systems across business-unit or product-line entities.
Develop a three-year quality and continuous-improvement plan and define business-unit or product-line internal audit processes.
Support deployment of quality certifications and lead customer-satisfaction issue resolution.
Organize and deliver quality-assurance training to support maintenance and implementation of quality management systems across plants.
Stay updated on quality standards, technologies, and industrial practices, and encourage innovation and adoption of quality-process best practices.
Perform other assigned duties.