Senior Manager, Quality

Carrier•Charlotte, NC

11d•$117,500 - $234,500

About The Position

The Senior Manager, Quality Assurance leads the site’s Quality Management System (QMS) and ensures compliance with corporate, regulatory, customer, and industry standards while promoting quality and continuous improvement. The role provides strategic and operational leadership for quality assurance, quality control, supplier quality, customer quality, and quality systems activities. It partners with Manufacturing, Engineering, Supply Chain, Operations, and Customer Service to improve product quality, reduce Cost of Poor Quality (COPQ), enhance customer satisfaction, and support business growth initiatives.

Requirements

Bachelor’s degree and 7 or more years of quality management experience, or a master’s degree and 5 or more years of quality management experience.
Lean Six Sigma Green Belt or Black Belt certification.

Nice To Haves

Technical writing skills to create, review, and approve protocols, reports, work instructions, forms, and SOPs.
Written and verbal English communication skills.
Ability to drive and execute projects, meet timelines, work cooperatively, and lead using project planning skills and documentation.
ASQ Certified Quality Manager (CMQ/OE) or Certified Quality Engineer (CQE).

Responsibilities

Lead and facilitate quality improvement projects.
Implement and sustain quality tools in the daily manufacturing culture, including 5S, Standard Work, Root Cause Analysis, and PDCA.
Analyze operational data and identify opportunities for process optimization, quality improvement, and cost savings.
Develop and implement standard work procedures to improve consistency and reduce operational variability.
Educate lower-level and peer employees on applying quality tools and methodologies in business and manufacturing environments.
Coach lower-level and peer employees on quality control best practices for effectively evaluating an organization’s products.
Partner with Operations and Engineering to improve process capability and product quality.
Prioritize safety and regulatory compliance in operational activities.
Lead customer, ISO 9001, and ASME audits from the quality perspective.
Support new product introduction (NPI), process validation, and risk management activities, including FMEA and control plans.

Benefits

Health insurance, including medical, dental, and vision coverage, and wellness incentives.
Retirement benefits and a retirement savings plan.
Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; and up to 13 paid holidays.
Birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, and military leave.
Purchased vacation.
Short-term and long-term disability insurance.
Life insurance and accidental death and dismemberment coverage.
Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
Tuition assistance and paid-for external training programs and courses.
Flexible working.