Senior Quality Management Process Improvement Specialist

LMI•Washington, DC

About The Position

LMI is seeking a Senior Quality Management Process Improvement Specialist to support the US Border Patrol PMOD portfolio. The role develops practical metrics to identify obstacles to meeting quality standards for services and products, opportunities for improvement, and performance trends that inform timely operational assessments and management decisions. The successful candidate brings strong organizational skills, experience designing and implementing quality assurance processes, and the ability to review products rapidly for quality. The specialist will establish quality management and process improvement practices, coordinate deliverable reviews and corrective actions, and brief stakeholders on quality results. The role also supports operational performance across multiple project locations, including workforce deployment, fleet and onboarding logistics, personnel and equipment readiness, and subcontractor performance. Some travel to stations on the southwest and other borders may be required. LMI is a digital solutions provider serving government agencies and sectors including defense, space, healthcare, and energy. The company is headquartered in Tysons, Virginia. The position is located in Washington, DC. The target salary range is $100,000–$140,000; final compensation depends on factors including qualifications, location, and contract requirements.

Requirements

Bachelor’s degree in a related discipline.
10 or more years of relevant work experience.
Interest in both strategy and execution.
Ability to work on multiple ambiguous projects at times.
Ability to navigate complex organizations.
Significant understanding of quality management fundamentals and ability to work within project constraints.
Advanced Microsoft Office skills, including Word, PowerPoint, Excel, and Outlook, and ability to build polished client deliverables.
Excellent analytical, problem-solving, and presentation skills.
Excellent customer relationship management skills.

Responsibilities

Establish and execute a process for managing a large volume of high-quality, timely deliverables.
Develop quality control plans and processes that provide effective project oversight in accordance with LMI procedures, policies, and frameworks.
Work with the Project Manager to establish milestones and checkpoints for reviewing batches of policies and other products against target metrics and project timelines.
Define and execute continuous process improvement related to documenting and maintaining risk.
Collaborate with the Project Manager to develop resolution plans with specific, trackable corrective actions for quality issues.
Partner with leadership and cross-functional teams, including HR, Legal, Finance, and Recruiting, as well as external partners, to optimize operational performance, reduce risks, and support strategic business outcomes.
Brief stakeholders on quality results.
Design and implement scalable operational processes using Agile methodologies to support workforce deployment across multiple project locations, including workflow improvements using automation tools.
Oversee nationwide fleet and onboarding logistics, serving as the primary liaison with vehicle service providers to coordinate resources and maintain field-team readiness.
Manage logistics for personnel, equipment, technology assets, and safety materials, and develop executive-level reporting on workforce readiness, operational metrics, and contract performance.
Serve as the primary operational point of contact for multiple subcontractors; lead regular business reviews to evaluate staffing and contract needs, monitor KPIs, and drive high-quality performance.