Senior Quality Management Process Improvement Specialist

LMI•Washington, DC

3d•$100,000 - $140,000

About The Position

LMI is seeking a Senior Quality Management Process Improvement Specialist to support the US Border Patrol PMOD portfolio. The role develops practical metrics to identify obstacles to meeting quality standards and opportunities for improvement, then tracks performance to provide timely operational assessments and inform management decisions. The successful candidate will bring strong organizational skills, experience designing and implementing quality assurance processes, and the ability to review products quickly for quality. Some travel may be required to stations on the southwest and other borders. The specialist establishes quality and operational processes, oversees deliverables and corrective actions, and works with project management, leadership, cross-functional teams, and subcontractors to improve performance and manage risk. The position also supports workforce deployment through scalable Agile processes, nationwide fleet and onboarding logistics, and executive-level reporting on workforce readiness, operational metrics, and contract performance.

Requirements

Bachelor’s degree in a related discipline.
10+ years of relevant work experience.
Interest in both strategy and execution.
Ability to work at times with multiple ambiguous projects.
Ability to navigate complex organizations.
Significant understanding of quality management fundamentals and ability to work within project constraints.
Advanced Microsoft Office skills, including Word, PowerPoint, Excel, and Outlook, and ability to build polished client deliverables.
Excellent analytical, problem-solving, and presentation skills.
Excellent customer relationship management skills.
Ability to pass a government background investigation, including financial, criminal, residential, educational, foreign affiliation, prohibited substance abuse, and employment verifications.
Only U.S. citizens are eligible for a suitability determination.

Nice To Haves

Active U.S. Customs and Border Protection background investigation preferred.

Responsibilities

Establish and execute a process for managing a large volume of high-quality, timely deliverables.
Develop quality control plans and processes that provide effective project oversight in adherence with LMI procedures, policies, and frameworks.
Work with the Project Manager to establish milestones and checkpoints for reviewing batches of policies and other products against target metrics and project timelines.
Define and execute continuous process improvement related to documenting and maintaining risk.
Collaborate with the Project Manager to develop resolution plans with specific, trackable corrective actions for quality issues.
Partner with leadership and cross-functional teams, including HR, Legal, Finance, Recruiting, and external partners, to optimize operational performance, reduce risks, and support strategic business outcomes.
Brief stakeholders on quality results.
Design and implement scalable operational processes using Agile methodologies to support workforce deployment across multiple project locations, including workflow enhancements through automation tools.
Oversee nationwide fleet and onboarding logistics; serve as the primary liaison with vehicle service providers to coordinate resources and maintain field-team operational readiness.
Manage end-to-end logistics for personnel, equipment, technology assets, and safety materials.
Develop executive-level reporting to track workforce readiness, operational metrics, and contract performance.
Serve as the primary operational point of contact for multiple subcontractors; lead regular business reviews to evaluate staffing, assess contract needs, monitor KPIs, and drive high-quality performance.