Sr. Quality Improvement Facilitator

Telligen•Oklahoma City, OK

19d•$79,000 - $85,000•Remote

About The Position

The Senior Quality Improvement Facilitator serves as the primary program liaison and quality improvement (QI) coach for healthcare facilities that serve Tribal communities. The role provides QI assistance to Tribally managed healthcare facilities, Urban Indian Organizations, and/or Indian Health Service facilities, helping their Quality Teams achieve goals in patient care, patient safety, staff training and education, capacity building, and related areas. The facilitator builds and maintains trusted relationships with community contacts, provides QI services, applies QI approaches, and adapts those approaches for American Indian and Alaska Native populations. The position involves both virtual and in-person interactions with hospitals, clinics, and nursing homes. The role is primarily remote, but candidates must be located in Oklahoma. It requires travel for on-site quality improvement activities.

Requirements

Bachelor’s degree in nursing, health administration, public policy, public health, or a related field.
Experience with cultural humility, health literacy, and healthcare quality improvement.
Knowledge of IHS, Tribal, and/or UIO facility types, or demonstrated experience working closely with Indigenous communities, including a deep understanding of cultural, historical, and social contexts.
Strong interpersonal and communication skills, with the ability to build productive relationships with leaders, clinicians, administrators, and other health professionals.
Ability to coach and facilitate improvement activities with providers and partners and provide technical assistance in defined areas of subject matter expertise.
Willingness to travel for in-person quality improvement activities with facilities.
Must be located in Oklahoma.

Nice To Haves

Master’s degree in nursing, health administration, public policy, public health, or a related field.
Five years of experience working in direct collaboration with providers, quality improvement professionals, and other population health or public health individuals on healthcare quality improvement.

Responsibilities

Collaborate with healthcare providers serving Tribal populations through the Indian Health Service, Tribal facilities, and/or Urban Indian Organizations to identify needs and drive measurable improvements in patient outcomes.
Partner with team members and internal and external customers to determine and evaluate methods to encourage participation in QI programs and/or special project initiatives.
Provide on-site and remote technical assistance to facilities, including training on and implementation of QI practices.
Coach and facilitate improvement activities with providers and partners, providing technical assistance in defined areas of subject matter expertise.
Build and maintain trusted relationships with assigned community contacts and healthcare partners.