Senior Quality Engineer - Water Cooled Value Stream

Carrier • Charlotte, NC

21h • $79,000 - $158,000

About The Position

Carrier Global Corporation is a global provider of intelligent climate and energy solutions. The Senior Quality Engineer is an established quality engineering professional who works as an individual contributor, setting and achieving objectives within their area of responsibility and influencing process and planning decisions through knowledge of Quality Engineering policies, practices, and procedures. The role focuses on external quality performance and customer satisfaction in the Water Cooled Value Stream, serving as a key interface among service, sales and marketing, and manufacturing functions.

Requirements

• Bachelor's degree in Mechanical, Manufacturing, or Materials Engineering.
• At least 4 years of experience in Quality Management, Continuous Improvement, Operational Excellence, or Operations within a manufacturing facility.

Nice To Haves

• Master’s degree in Engineering or an MBA.
• At least 2 years of experience working with welding processes and ASME Code.
• Experience working through ISO 9001 certification and internal auditing.
• Strong data manipulation, interpretation, and analysis skills.
• Strong computer skills, including Microsoft Office applications: Word, Excel, PowerPoint, Outlook, Project, and Access.
• Familiarity with GD&T methodology.
• Strong corrective-action skills, with the ability to lead cross-functional teams and bring issues to closure using 8D problem-solving tools such as 5Y, fishbone, and fault tree analysis.
• Experience with AIAG quality core tools such as MSA, SPC, FMEA, and control plans.
• Knowledge of quality tools such as DOE, SPC, Pareto charts, cause-and-effect analysis, and Minitab, and experience deploying them in continuous-improvement initiatives.
• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of diversity, equity, and inclusion.

Responsibilities

• Protect and drive external performance quality metrics, including Claim Count, Standard Warranty, and Customer Escapes PPM.
• Serve as a key interface between service, sales and marketing, and manufacturing functions.
• Support analysis of plant customer claims and triage internal and external corrective actions based on cost, occurrence, or high-profile escapes.
• Establish a bilateral customer continuous-improvement culture and promote communication with Carrier Commercial Services and Technical Service Managers about field operation opportunities.
• Support the Schedule Q process for projects intended to improve customer satisfaction.
• Support the documentation and implementation of containment and corrective actions.
• Summarize, quantify, and regularly report progress on external quality metrics.
• Coordinate field part returns to enable deep analysis, root-cause analysis, and corrective actions.

Benefits

• Medical, dental, and vision coverage; wellness incentives.
• Retirement benefits.
• Paid vacation, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; and purchased vacation.
• Short-term and long-term disability.
• Life insurance and accidental death and dismemberment coverage.
• Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
• Tuition assistance.
• The position may be entitled to short-term cash incentives, subject to plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior