Senior Quality Engineer - Air Cooled Value Stream

Carrier • Charlotte, NC

20h • $79,000 - $158,000

About The Position

Carrier Global Corporation is seeking an established Quality Engineering professional to support the Charlotte Air Cooled product lines. This individual contributor sets and achieves objectives for their area of responsibility and influences process and planning decisions by applying knowledge of Quality Engineering policies, practices, and procedures. The role focuses on external quality performance, customer satisfaction, corrective action, and continuous improvement, while serving as a key interface among service, sales and marketing, and manufacturing functions.

Requirements

• Bachelor’s degree in Mechanical, Manufacturing, or Materials Engineering.
• At least 4 years of experience in Quality Management, Continuous Improvement, Operational Excellence, or Operations within a manufacturing facility.

Nice To Haves

• Master’s degree in Engineering or an MBA.
• At least 2 years of experience working with production-line assembly processes.
• Experience with ISO 9001 certification and internal auditing.
• Strong data manipulation, interpretation, and analysis skills.
• Strong computer skills, including Microsoft Office applications: Word, Excel, PowerPoint, Outlook, Project, and Access.
• Familiarity with GD&T methodology.
• Strong corrective action skills, including the ability to lead cross-functional teams and follow issues through to closure using 8D problem-solving tools such as 5 Whys, fishbone, and fault tree analysis.
• Experience with AIAG quality core tools such as MSA, SPC, FMEA, and control plans.
• Knowledge of quality tools such as DOE, SPC, Pareto charts, cause-and-effect analysis, and Minitab, and experience deploying them in continuous improvement initiatives.
• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of diversity, equity, and inclusion.

Responsibilities

• Protect and drive external performance quality metrics, including Claim Count, Standard Warranty, and Customer Escapes PPM.
• Serve as a key interface among service, sales and marketing, and manufacturing functions.
• Support analysis of plant customer claims and triage internal and external corrective actions based on cost, occurrence, or high-profile escapes.
• Establish a customer bilateral continuous improvement culture and promote timely communication with Carrier Commercial Services and Technical Service Managers about field operation opportunities.
• Support the Schedule Q process for projects focused on improving customer satisfaction.
• Support the documentation and implementation of containment and corrective actions.
• Summarize, quantify, and regularly report progress on external quality metrics.
• Coordinate field part returns to enable in-depth analysis, root cause investigation, and corrective actions.

Benefits

• Medical, dental, and vision insurance
• Wellness incentives
• Retirement benefits
• Paid vacation days, up to 15 days
• Paid sick days, up to 5 days
• Paid personal leave, up to 5 days
• Paid holidays, up to 13 days
• Birth and adoption leave
• Parental leave
• Family and medical leave
• Bereavement leave
• Jury duty leave
• Military leave
• Purchased vacation
• Short-term and long-term disability
• Life insurance
• Accidental death and dismemberment coverage
• Health Savings Account
• Health Care Spending Account
• Dependent Care Spending Account
• Tuition assistance
• Potential eligibility for short-term cash incentives, subject to plan requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior