Senior Quality Enablement Specialist

Emory Healthcare•Atlanta, GA

2d•Hybrid

About The Position

The Senior Quality Enablement Specialist (Coach) is a hands-on leader who partners directly with frontline teams and leaders to build quality improvement capability across Emory Healthcare. This role is not desk-bound - it is about being present where care happens, listening, teaching, and guiding teams in real time. Reporting to the Director of Quality Enablement, the Senior Quality Enablement Spececialist helps embed high reliability and continuous improvement principles into daily practice, strengthening problem-solving skills and fostering a culture of safety and excellence. The coach will be competent in both HRO and Lean principles and will coach Emory leaders and team members across the enterprise - in huddles, QI teams, RCA's, etc. -- to help standardize language, skills, and tools around scientific improvement. The role will also contribute toward building creative, just-in-time educational content and delivery methods.

Requirements

Bachelor's degree in nursing, public health, healthcare administration, organizational development, industrial engineering, education, or a related field
6 years of documented progression in QI/PI teaching, coaching, mentoring, facilitating
Proven experience coaching improvement teams with measurable impact
Strong background in QI principles (HRO, Quality & Safety, RCA) and PI principles (Lean, IHI Model for Improvement, PDSA, Six Sigma)
Experience in healthcare settings and familiarity with clinical improvement cultures
Project Management Skills
Coaching and facilitating teams
Dynamic Classroom instructor
Root cause analysis

Nice To Haves

Master's Degree in nursing, public health, healthcare administration, organizational development, industrial engineering, education, or a related field
10 years of documented progression in QI/PI teaching, coaching, mentoring, facilitating
MS Visio or other process mapping tools
Data visualization
Instructional Design
Humble Inquiry

Responsibilities

Actively coach frontline teams and leaders where care is delivered on units, in huddles, and during improvement work, providing real-time guidance and support; specifically support other members of the Office of Quality team in their roles as improvement team facilitators and outcome owners
Offer on-demand expertise in the science of improvement
Mentor socratically with the goal of developing critical scientific thinking alongside problem solving to produce desired outcomes
Provide on-demand analysis of progress of QI teams; identify and help fill gaps in knowledge and skills of QI team leaders and members
Help design and manage a platform, process and tools for soliciting, selecting, supporting and tracking QI projects across the system to reduce redundancy and facilitate organizational learning; may include system administration for appropriate software; analyze aggregate QI project outcomes and report on impact and strategic alignment
Help identify, coordinate and manage additional resources to assist in filling resource gaps in QI work, for example, Emory University student interns or fellows, capstone projects, instructional design resources, education technology resources, etc.
Assess learning needs and deliver just-in-time education in practical, accessible ways
Teach improvement methods in language that connects to clinical practice, using examples relevant to patient care
Influence without authority through demonstrated expertise and supportive, respectful partnering; understand and model Emory's four cultural beliefs (One-Emory, People-Centered, Lead Change, Own It) in all professional interactions
Help shift thinking and behaviors through education, structures, and tools; champion a culture of continuous learning and the goal of Zero Harm
Travel between Operating Units will be required