Quality Enablement Specialist - LinkedIn

MarketStar • Ogden, UT

4d • Onsite

About The Position

MarketStar is looking for a Quality Enablement Specialist - Digital Ads to support our sales team. This role is responsible for ensuring call, email, and process quality across the entire sales funnel through systematic evaluation, delivery of effective coaching insights, and compliance oversight. Your work will directly improve the customer experience and overall sales outcomes.

Requirements

• 2+ years of experience in sales QA, revenue operations, or a support Quality Assurance environment.
• Strong attention to detail, coupled with the ability to write clear, actionable coaching feedback.
• Experience with call recording/QA platforms and CRM reporting tools.
• Understanding of digital media sales motions and standard sales stages.
• Experience building formal QA scorecards and running calibration sessions.
• Knowledge of compliance and brand standards within B2B marketing contexts.
• Analytical skills for trend analysis and turning data into actionable insights.

Responsibilities

• Monitor and score calls, emails, and CRM processes against established Quality Assurance (QA) rubrics and standards.
• Identify key coaching themes, produce detailed QA reports, and recommend actionable performance strategies to leadership.
• Conduct regular calibration sessions with Team Leads and Trainers to ensure consistent scoring and quality standards.
• Track adherence to required talk tracks, discovery standards, and effective objection handling techniques.
• Validate compliance with all relevant data handling, brand, and communication guidelines.
• Partner on root-cause analysis initiatives and continuous improvement projects across the sales floor.
• Other applicable duties as assigned.

Benefits

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed