Senior Quality Assurance Manager

TekSynap•Annapolis Junction, MD

7d•$115,000 - $145,000•Onsite

About The Position

We are seeking a Senior Quality Assurance Manager to join our Task Order proposal on the Defense Intelligence Agency’s Solutions for the Information Technology Enterprise III (SITE III). The Senior Quality Assurance Manager manages multiple new or existing organization process improvement initiatives based on company strategic plans. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

Active TS/SCI + CI Poly clearance
BS, 10-12 years of relevant experience; MS, 8-10 years; PhD, 5-7 years
Experience operating within ISO and/or CMMI environments:
CMMI trained
A certified lead auditor (ISO)
An appraisal team member
Familiarity with ITIL service management
U.S. Citizenship

Nice To Haves

ITIL 4 Foundation or PMP

Responsibilities

Manages program, project managers, and respective teams to implement organizational processes and best practices.
Requires an expertise in managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process improvement initiatives.
Must be able to implement and maintain ISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs from ground up.
Must be able to implement and maintain a Customer Satisfaction Program; regularly meets with customers and obtains feedback via face-to-face meetings and/or online customer satisfaction surveys.
Performs SWOTs as appropriate.
Manages the performance of project evaluations, gap analyses, audits, and action plans.
Responsible for company process improvement initiatives; back-office support (finance, HR, recruiting, etc.), services (ISO, ITIL, CMMI-SVC Level 3), and development projects (CMMI-DEV Level 3).
Manages the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts.
Performs management functions such as: planning/scheduling, training and mentorship to personnel, ensuring proper resourcing, and status reporting to senior management for all process improvement, QA, and customer satisfaction activities.