Sr Q & T Specialist

Mecklenburg County•Charlotte, NC

1d•Onsite

About The Position

The Senior Quality and Training Specialist role is within the Food and Nutrition Services Economic Services Division of DCR. This position is responsible for providing training, mentoring, and policy support to employees, reviewing work products to ensure quality, and keeping records of employee and department performance. The training at this level is highly technical. If selected for a panel interview, the candidate will be required to do a PowerPoint Presentation. This is an in-office position with no telework available, and the selected candidate will work in a fast-paced environment supporting other Community Resource locations. The position oversees, coordinates, and conducts various training and quality assurance programs for an assigned area, including training development, supervising staff, and analyzing training budgets.

Requirements

Minimum of four years of quality control or training experience.
Bachelor's degree in a related field.
Requires a valid North Carolina or South Carolina Driver's License.
Requires County Driving Privileges.
Proficient in data entry and maintaining accurate records.
Skilled in using various computer applications, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Comfortable navigating Learning Management Systems (LMS) and other digital platforms for training, testing, and data tracking.
Ability to pass the Required Assessment at a score of 80% or higher.

Nice To Haves

Experience working with Learning Management Systems.
Two (2) years' current experience determining eligibility for North Carolina eligibility programs for Food and Nutrition Services.
Two (2) years' current experience determining eligibility for North Carolina eligibility programs for Medicaid or Energy.
Two (2) years' current experience using NC FAST Program.
Intermediate to Advance experience with Microsoft Suite (Word, Excel, Outlook).

Responsibilities

Perform root-cause analyses and assessments at the organizational, team, and individual levels.
Test services, analyze results and make recommendations for improvements.
Ensure services meet specifications and understand and ensures regulatory compliance.
Develop and implement processes and procedures to improve quality and ensure compliance with regulatory standards.
Perform reviews of finished or in-process procedures, analyze data, and identify trends in defects.
Assess and report on the impact of process changes on quality.
Develop assessment tools and data collection methods to identify service delivery/compliance problems, and participate in the alteration of systems as necessary.
Assess the training needs of employees.
Design and deliver both in-person and online training programs using research, subject matter experts, and organizational needs.
Plan, implement, and evaluate training activities to ensure effectiveness and alignment with departmental goals.
Develop and maintain training materials, including manuals, guides, handouts, and visual aids.
Train staff on enrollment and eligibility programs, including the NC FAST system.
Manage training equipment and supplies as needed.
Promote training programs across the organization to enhance awareness and participation.
Develop assessment tools and data collection methods to identify service delivery or compliance issues.
Measure the effectiveness of training solutions and recommend improvements.
Utilize the Learning Management System (LMS) for training delivery, testing, and tracking learner data and progress.
Consult with internal customers to address identified performance problems and recommend, develop, and deliver appropriate learning solutions.
Supervise staff.
Analyze training budgets.