Sr Q & T Specialist
About The Position
The Department of Community Resources (Economic Services Division) administers Federal and State-Mandated Programs for eligible families. ESD administers programs including Food & Nutrition Services, Work First Family Assistance, Medicaid for Family & Children, Adult Medicaid. This position is responsible for providing training, mentoring, and policy support to employees, reviewing work products to ensure quality, and keeping a record of employee and department performance. Training at this level is highly technical in nature. If selected for a panel interview, the candidate will have to do a PowerPoint Presentation. This will be an in-office position (telework not available). The selected candidate will work in a fast-paced environment and will support other Community Resource locations.
Requirements
- Minimum of four years of quality control or training experience.
- Bachelor's degree in a related field.
- Requires a valid North Carolina or South Carolina Driver's License
- Requires County Driving Privileges
- Proficient in data entry and maintaining accurate records.
- Skilled in using various computer applications, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Comfortable navigating Learning Management Systems (LMS) and other digital platforms for training, testing, and data tracking.
- Must be able to pass the Required Assessment at a score of 80% or higher.
Nice To Haves
- Experience working with Learning Management Systems
- Two (2) years' current experience determining eligibility for North Carolina eligibility programs for Food and Nutrition Services.
- Two (2) years' current experience determining eligibility for North Carolina eligibility programs for Medicaid or Energy.
- Two (2) years' current experience using NC FAST Program.
- Intermediate to Advance experience with Microsoft Suite (Word, Excel, Outlook)
Responsibilities
- Perform root-cause analyses and assessments at the organizational, team, and individual levels.
- Test services, analyze results and make recommendations for improvements.
- Ensure services meet specifications and understand and ensures regulatory compliance.
- Develop and implement processes and procedures to improve quality and ensure compliance with regulatory standards.
- Perform reviews of finished or in-process procedures, analyzes data, and identify trends in defects.
- Assess and report on the impact of process changes on quality.
- Develop assessment tools and data collection methods to identify service delivery/compliance problems, and participate in the alteration of systems as necessary.
- Assess the training needs of employees.
- Design and deliver both in-person and online training programs using research, subject matter experts, and organizational needs.
- Plan, implement, and evaluate training activities to ensure effectiveness and alignment with departmental goals.
- Develop and maintain training materials, including manuals, guides, handouts, and visual aids.
- Train staff on enrollment and eligibility programs, including the NC FAST system.
- Manage training equipment and supplies as needed.
- Promote training programs across the organization to enhance awareness and participation.
- Develop assessment tools and data collection methods to identify service delivery or compliance issues.
- Measure the effectiveness of training solutions and recommend improvements.
- Utilize the Learning Management System (LMS) for training delivery, testing, and tracking learner data and progress.
- Consult with internal customers to address identified performance problems and recommend, develop, and deliver appropriate learning solutions.
- Oversees, coordinates, and conducts various training and quality assurance programs for an assigned area.
- Responsible for the overall quality control reviews, technical assistance, and training programs within assigned area to include training development, supervising staff, and analyzing training budgets.
Benefits
- Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
