PBX Operator-Q

BlueCross BlueShield of Tennessee • Chattanooga, TN

1d • Remote

About The Position

The Member Service Administration Division at BCBST is looking to add a PBX Operator to our team! This position will receive and route incoming telephone calls. Previous call center or switchboard experience is preferred. In this role, you’ll have the opportunity to connect with all lines of business within BCBST by answering and re-directing phone calls to the appropriate team or individual, to suit the callers’ needs. Experience in Member Service Administration (MSA) is highly preferred. Commercial Operations experience is a plus. This remote role will have a rotating shift to cover the hours of Monday to Friday, 8:00 a.m. – 6:00 p.m. ET.

Requirements

• High School Diploma or equivalent
• 1 year - Customer Service telephone experience required
• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Customer service oriented

Nice To Haves

• Previous call center or switchboard experience is preferred.
• Experience in Member Service Administration (MSA) is highly preferred.
• Commercial Operations experience is a plus.

Responsibilities

• Addressing minor issues and complaints.
• Ensuring all customer communication is clearly documented.
• Answering inbound customer service calls; redirecting phone calls when appropriate.
• Ensuring all calls are accurately and quickly routed to the proper area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED