PBX Operator

Morley Moss, Inc. • Minneapolis, MN

6h • Onsite

About The Position

The PBX Operator is the warm, helpful person behind the phone who is always seeking to deliver excellent service to the person on the other end of the line. At Hewing Hotel, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. The PBX Operator knows the ins and outs of both the hotel and the surrounding community. They have a gracious demeanor and warm presence which makes every guest know that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hewing Hotel a personal, one-of-a-kind experience.

Requirements

• Good reading, writing and oral proficiency in the English language
• Must have a high school education or equivalent experience
• Ability to work well unsupervised
• Ability to multitask
• Proficient computer skills
• Ability to work alone without direct supervision
• Demonstration of a high degree of drive and determination
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
• Ability to work in a dog-friendly environment

Responsibilities

• Responsible for answering the hotel phone according to hotel standards– provide answers to questions, and take hotel or restaurant reservations
• Speaks clearly, distinctly, and with a friendly, courteous tone
• Accurately directs incoming calls to guest rooms, hotel personnel, or departments
• Takes and distributes messages for guests, provides information on guest services and/or public hotel events
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Demonstrate proficient knowledge of hotel POS and PMS systems
• Assist in monitoring and posting any necessary charges to guest rooms and house accounts
• Develop a complete working knowledge of the hotel’s menus, menu ingredients and what is available for the day
• Follow the established procedures to ensure knowledgeable, correct delivery of hotel information
• Understands guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
• Record all guest charges accurately
• Recommend service and product improvement to better the operation
• Keep the work area clean and tidy at all times
• Attend all required meetings
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Assist with responsibilities and duties in other departments and as assigned by management

Benefits

• Pay Rate: $20.00 Per hour
• Paid Vacation, Sick Time and Holidays
• Medical, Dental, Vision, and Pet Insurance
• Employer Paid Basic Life and AD&D
• Discounted pet insurance available through ASPCA
• 401(k) Retirement Plan with employer match
• Paid time off to volunteer for the causes you care about in your community
• Strong sense of belonging through diversity, equity, and inclusion
• Greatly discounted room rates for Aparium properties for you and your out-of-town guests

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED