Senior Property Compliance Specialist

Progress Residential • Tempe, AZ

11d

About The Position

The Senior Property Compliance Specialist manages HOA compliance for an assigned portfolio of properties and serves as a subject matter expert and resource for the Property Compliance team. The role handles complex compliance matters, lease approvals, violations, HOA relationships, escalations, reporting, and operational support.

The position works with internal departments, HOA boards, management companies, residents, vendors, municipalities, and legal partners to ensure compliance with governing documents, regulatory requirements, and company standards. It also supports and guides team members, monitors compliance risks and trends, and identifies opportunities to improve efficiency and service.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in HOA management, property compliance, property management, real estate operations, or a related field.
• Experience handling complex compliance issues, escalations, and cross-functional projects.
• Proficiency with Microsoft Office applications.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and relationship-management skills.
• Ability to exercise sound judgment and work independently.
• Advanced knowledge of HOA operations, governing documents, and compliance processes.
• Ability to influence and collaborate across multiple departments and stakeholders.
• Exceptional organization and attention to detail.
• Strong conflict-resolution and relationship-management skills.
• Ability to analyze trends and drive process improvements.

Nice To Haves

• Experience with Salesforce, Yardi, or similar property management systems.

Responsibilities

• Manage HOA compliance activities for an assigned portfolio of properties.
• Coordinate lease approvals, tenant registrations, move-in requirements, and lease renewals.
• Ensure compliance with HOA governing documents, including CC&Rs, bylaws, architectural guidelines, and community rules.
• Maintain accurate HOA records, governing documents, fees, and community requirements.
• Review HOA correspondence, notices, invoices, statements, ledgers, and legal documents; take appropriate action and ensure timely resolution.
• Investigate, track, and resolve HOA violations while minimizing fines, penalties, and legal risk.
• Serve as the primary point of contact for complex HOA issues, escalations, and resident concerns.
• Communicate and collaborate with residents, HOAs, management companies, municipalities, vendors, and internal departments to resolve compliance-related issues.
• Partner with Legal, Accounting, Operations, Resident Services, Renovations, and other teams on compliance, enforcement, delinquency, and dispute-resolution matters.
• Assist residents with violation appeals and facilitate communication with HOA representatives.
• Attend HOA meetings, hearings, and community events as needed.
• Monitor compliance trends, maintain reporting, and ensure data accuracy across systems and records.
• Serve as a subject matter expert on HOA processes, governing documents, and compliance requirements.
• Provide coaching, training, onboarding support, and day-to-day guidance to team members.
• Support workload balancing and identify opportunities to improve efficiency, automation, and service levels.
• Support offshore and centralized support teams as needed.
• Identify compliance risks and proactively implement corrective actions.
• Perform other duties as assigned.

Benefits

• Competitive compensation, including performance-based bonuses.
• Medical, dental, and vision benefits.
• Parental leave.
• 401(k) with company match.
• PTO based on tenure.
• 13 paid holidays and 1 floating holiday.
• Ongoing learning and development, including quarterly summits, town hall meetings, and continuous training.
• A collaborative culture with recognition and opportunities to have fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED