Senior Project Manager, Client Connectivity -Global Payments Solutions

HSBC Global Services Limited•Chicago, IL

About The Position

HSBC is hiring a Senior Project Manager for its Client Change Management team within Client Connectivity and Global Payment Systems. The role is responsible for end-to-end delivery of complex client change initiatives that help clients adopt new products, services, payment and receivables solutions, and connectivity options. It works across business and technology teams, clients, vendors, and external partners to turn requirements into plans and measurable outcomes, with delivery coordination across U.S. and global teams. The role is based in Chicago or Buffalo, United States. The position oversees implementation and onboarding, client connectivity integrations, testing, and post-launch performance. It requires strong governance, clear communication, and reliable delivery outcomes throughout the implementation lifecycle. The successful candidate will help clients connect to HSBC through modern payment and receivables solutions and support smooth adoption in their treasury and payments operations.

Requirements

Proven experience in systems implementation and integration, preferably within financial services.
Strong project management delivery experience, with evidence of completing work on time and within scope.
Project delivery methods supported by PMP, PRINCE2, Agile, or equivalent certification, or equivalent demonstrable experience.
Technical knowledge of integration tools, APIs, and data mapping.
Clear communication with clients, internal stakeholders, and senior leaders, with transparent status reporting.
Ability to evaluate issues and risks using structured problem-solving and process-optimisation approaches.
Knowledge of U.S. compliance, data privacy, and security practices through the implementation lifecycle.
Ability to work effectively across multicultural global teams and coordinate delivery across time zones and stakeholder groups.
Attention to detail while maintaining focus on broader client outcomes and delivery milestones.
Must be legally authorized to work in the United States; HSBC will not provide immigration sponsorship.

Nice To Haves

Systems implementation and integration experience within financial services.

Responsibilities

Own end-to-end delivery of client change initiatives, including planning, execution, risk management, and issue management.
Partner with business units and clients to gather requirements, define scope, and agree on deliverables.
Develop and maintain project plans, timelines, and status reporting for clients, internal stakeholders, and senior sponsors.
Run user training sessions and create supporting documentation to support adoption and ongoing satisfaction.
Oversee setup and onboarding of new financial products and client connectivity solutions.
Coordinate delivery across global and U.S.-based teams and act as a central point of contact for the client.
Design and execute system integration approaches across internal systems and third-party platforms, including SWIFT, ISO 20022, APIs, and host-to-host connectivity.
Manage testing of payment and receivables files in industry-accepted formats and coordinate outcomes across regions where required.
Resolve technical integration issues with IT vendors and business teams while maintaining delivery momentum.
Monitor and optimise file and connectivity performance after launch to support continuous improvement.