Sr Project Manager -ERP Implementation

DEXTER TECHNOLOGIES INC•West Goshen Township, PA

9h•$75 - $90•Hybrid

About The Position

Dexter Technologies Inc. is seeking a Senior Project Manager for a client that is implementing an ERP system. The project charter, governance structure, and project plan are already established. The role will lead execution and deployment activities, coordinate cross-functional work, manage deployment readiness, and support a smooth transition to the new ERP environment. The organization is implementing Infor ERP, though experience with other major ERP platforms is acceptable. The consultant will lead ERP cutover planning and execution, coordinate end-user training and sequential deployments across approximately 15 business locations, and oversee hypercare and post-go-live support. The role includes managing risks and issues, coordinating stakeholders and vendors, reporting deployment and stabilization status, and supporting user adoption. The position is based in West Chester, Pennsylvania: onsite five days per week for the first two weeks, then hybrid with three onsite days per week. The contract duration is six to 12 months, with potential for extension.

Requirements

At least 7 years of project management experience leading large-scale enterprise technology initiatives.
Proven experience managing ERP implementation or ERP deployment projects.
Strong experience with ERP cutover planning and execution.
Experience coordinating user training programs for enterprise software deployments.
Experience managing multi-site or multi-location system rollouts.
Experience overseeing hypercare support and post-production stabilization activities.
Demonstrated ability to manage cross-functional business and technical teams.
Strong stakeholder management, communication, and executive reporting skills.
Experience managing project risks, issues, dependencies, and escalations.

Nice To Haves

PMP certification or equivalent project management certification.
Experience in manufacturing, distribution, supply chain, or enterprise operations organizations.
Familiarity with change management and organizational readiness practices.
Infor ERP experience; experience implementing other major ERP platforms such as SAP, Oracle, Microsoft Dynamics, JD Edwards, or Workday is also acceptable.

Responsibilities

Lead and coordinate ERP cutover activities for transition from legacy systems to the new ERP platform.
Develop, maintain, and execute detailed cutover plans and readiness assessments.
Coordinate business stakeholders, IT teams, vendors, and implementation partners.
Identify, manage, and mitigate risks that could affect deployment timelines or business operations.
Drive issue resolution and provide executive-level status reporting during deployment periods.
Coordinate end-user training across approximately 15 business locations.
Develop rollout schedules and align training plans with deployment timelines.
Partner with business leaders, subject matter experts, and training teams to prepare users for go-live.
Track training participation, readiness metrics, and adoption milestones.
Manage communications and change management activities supporting site deployments.
Facilitate sequential rollouts across multiple locations.
Oversee hypercare support following go-live.
Monitor support ticket volumes, resolution times, and service-level performance.
Escalate issues when support queues increase or critical business issues arise.
Coordinate technical support teams, business users, and ERP vendors to resolve issues promptly.
Monitor recurring issues and drive root-cause analysis.
Report on system stabilization and adoption metrics.
Deliver a smooth and compliant ERP cutover, coordinate training and deployments across approximately 15 sites, support timely issue resolution, escalate risks proactively, and promote user adoption and system stabilization.