Senior Project Manager ERP Implementation

DEXTER TECHNOLOGIES INC•West Goshen Township, PA

1d•Hybrid

About The Position

The Senior Project Manager will lead execution and deployment activities for an ERP implementation already in progress. The project charter, governance structure, and project plan are established; the role focuses on driving execution, coordinating cross-functional activities, managing deployment readiness, and supporting a smooth transition to the new ERP environment. The organization is implementing Infor ERP, but successful implementation experience with other major ERP platforms is acceptable. The role oversees ERP cutover planning and execution, coordinates end-user training and sequential deployments across approximately 15 business locations, and manages post-go-live hypercare and stabilization activities. The consultant will work with business stakeholders, IT, vendors, implementation partners, training teams, and technical support teams to manage risks and issues, communicate status, and support user adoption. The position is onsite five days per week for the first two weeks, then hybrid with three onsite days per week. The contract is expected to last 6 to 12 months, with potential for extension.

Requirements

At least 7 years of project management experience leading large-scale enterprise technology initiatives.
Proven experience managing ERP implementation or ERP deployment projects.
Strong experience with ERP cutover planning and execution.
Experience coordinating user training programs for enterprise software deployments.
Experience managing multi-site or multi-location system rollouts.
Experience overseeing hypercare support and post-production stabilization activities.
Demonstrated ability to manage cross-functional business and technical teams.
Strong stakeholder management, communication, and executive reporting skills.
Experience managing project risks, issues, dependencies, and escalations.

Nice To Haves

PMP certification or an equivalent project management certification.
Experience working with manufacturing, distribution, supply chain, or enterprise operations organizations.
Familiarity with change management and organizational readiness practices.
Infor ERP experience.

Responsibilities

Lead and coordinate ERP cutover activities for the transition from legacy systems to the new ERP platform.
Develop, maintain, and execute detailed cutover plans and readiness assessments.
Coordinate cross-functional teams, including business stakeholders, IT, vendors, and implementation partners.
Identify, manage, and mitigate risks that could affect deployment timelines or business operations.
Drive issue resolution and provide executive-level status reporting during critical deployment periods.
Coordinate end-user training across approximately 15 business locations.
Develop rollout schedules and align training plans with deployment timelines.
Partner with business leaders, subject matter experts, and training teams to prepare users for go-live.
Track training participation, readiness metrics, and adoption milestones.
Manage communications and change management activities supporting site deployments.
Facilitate sequential rollouts across multiple locations.
Oversee hypercare support activities following go-live.
Monitor support ticket volumes, resolution times, and service-level performance.
Escalate issues when support queues increase or critical business issues arise.
Coordinate with technical support teams, business users, and ERP vendors to resolve issues promptly.
Track recurring issues and drive root-cause analysis activities.
Report regularly on system stabilization and adoption metrics.