Senior Project Manager, Prior Authorization & Concierge
About The Position
The Senior Project Manager works independently and assumes primary responsibility for planning, directing, coordinating, and delivering major, complex, or business-critical projects through the full project life cycle, from initiation through customer handoff. The role leads projects with site- or enterprise-level strategic importance and is accountable for achieving objectives on time, within budget, and in accordance with Mayo Clinic project management methodologies and standards. The position primarily supports Revenue Cycle Enterprise Prior Authorization teams (medical, transplant, and pharmacy) and Concierge Financial Navigation teams, and reports to the Senior Director of Revenue Cycle over these teams. Projects may involve high to very high risk, complex interdependencies, numerous relationships, and major costs. The Senior Project Manager manages established budgets, leads budget development and tracking, and adheres strictly to departmental and institutional budget guidelines. The role independently leads problem-solving and project-scope decision-making, applies change management processes, and uses extensive project management experience and advanced negotiation skills to implement project results. Agile methodology is important to the role. The Senior Project Manager may monitor scrum processes and meetings, improve efficiency, motivate teams, and advocate for changes that support quality and timely delivery. The role may include coaching teams in Agile practices, assessing and developing team maturity, removing impediments or escalating them, fostering a safe and trusting environment, facilitating work and decision-making, resolving conflict, and supporting Product Owners with product backlogs and refinement. The Senior Project Manager may have direct and indirect reports and guide project staff toward project goals. The role demonstrates a project-focused culture at Mayo Clinic and provides mentorship to staff on project management practices, methods, and standards. Additional job-related functions may be assigned by the immediate supervisor.
Requirements
- Bachelor's degree and 10 years of experience in project management and business-related activities, or a master's degree and 7 years of experience in project management.
- Active, unexpired Project Management Professional (PMP) certification.
- Authorization to work and remain in the United States without current or future Mayo Clinic sponsorship.
- Must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.
Nice To Haves
- Preferred education in project management, business administration, Agile/Scrum, or management.
- Additional certifications may include Certified Product Management, Certified Scrum Master (CSM), Advanced Certified Scrum Master (A-CSM), PMI Agile Certified Practitioner, Risk Management Professional (RMP), and/or Certified Scrum Professional (CSP); these do not replace the required PMP certification.
Responsibilities
- Plan, direct, coordinate, and deliver major, complex, or business-critical projects through the full project life cycle, from initiation through customer handoff.
- Lead project objectives and ensure completion on time, within budget, and in accordance with Mayo Clinic project management methodologies and standards.
- Lead projects with site- or enterprise-level strategic importance, managing risk, interdependencies, relationships, and associated costs.
- Manage established project budgets and lead the development and tracking of project budgets while adhering to departmental and institutional guidelines.
- Lead problem-solving and decision-making within project scope and the change management process.
- Apply Agile methodologies, potentially monitoring scrum processes and meetings, improving efficiency, motivating teams, and advocating for quality and timely delivery.
- Guide teams in Agile practices and values, assess team and organizational maturity, and coach teams toward sustainable improvement.
- Remove impediments and blockers or guide the team in doing so, escalating to management when appropriate.
- Build a trusting and safe environment where problems can be raised and resolved.
- Facilitate work without coercion or dictating assignments; facilitate discussion, decision-making, and conflict resolution.
- Support and educate the Product Owner, including on product backlog creation and ongoing refinement.
- Employ and guide project staff toward project goals when applicable.
- Demonstrate a project-focused culture and mentor staff on project management practices, methods, and standards.
- Perform additional job-related functions as detailed by the immediate supervisor.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
- Competitive compensation and comprehensive benefit plans.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
