Senior Project Manager

FISPAN•Vancouver, BC

58d•CA$96,000 - CA$106,000•Hybrid

About The Position

We are looking for a Senior Project Manager to lead the successful implementation of our bank-facing projects. In this role, you will act as a strategic partner to bridge the gap between technical implementation and business value realization. You will own the full project lifecycle from requirements gathering through to pilot, ensuring a seamless transition between sales, implementation, and customer success. This is a highly cross-functional opportunity where you will work strategically with revenue forecasts, mitigate risks in complex environments, guide technical integrations, and drive overall revenue health for the company.

Requirements

A Diploma or Degree in Business Administration or an equivalent field of study.
Approximately 4 to 6 years of dedicated Project Management experience.
At least 2+ years of hands-on experience directly implementing SaaS applications.
Exceptional written and oral communication skills, with a proven ability to articulate complex technical data clearly to bank executives and stakeholders.
Strong analytical skills to solve and model complex business requirements and make data-driven recommendations on best practices.
A self-driven work ethic with the ability to thrive and maintain high-quality documentation in a fast-paced, deadline-driven startup environment.

Nice To Haves

Direct experience managing Payments and API Integrations.
Familiarity or experience working with Accounting/ERP Systems.
Active PMP or CAPM certifications from the PMI Institute.
Proficiency with industry tools such as Wrike, Jira, and Confluence.

Responsibilities

Lead Implementation Lifecycle: Coordinate project timelines, tasks, and development efforts with both internal engineering and customer teams to keep high-stakes implementation projects on track.
Guide Technical Integrations: Assess business and implementation risks, assist with technical problem-solving, and manage internal resources to resolve complex customer issues.
Mitigate Risk: Proactively identify significant risks, unknowns, and hindrances to implementation plans, utilizing scenario planning to negotiate solution paths with bank stakeholders.
Own Bank Relationships: Act as the primary technical point of contact during onboarding, leading post-contract overview sessions, communication workflow mapping, and shaping early-stage customer relationships.
Deliver Consultative Workshops: Create and present engaging decks and training workshops tailored specifically to various bank personas.
Monitor & Report Progress: Track progress against milestones and budgetary guidelines, preparing executive-level status reports and summaries for internal and external leadership.
Drive Revenue Recognition: Lead monthly revenue recognition processes with Finance, monitoring project tasks and hours to ensure billing is triggered immediately upon milestone completion.
Scale Internal Processes: Gather and verify customer solution requirements while developing repeatable and scalable processes to continuously improve project quality and delivery.
Champion Product & Team Growth: Mentor team members on negotiation and communication, while continuously sharing direct customer feedback with Product and Engineering to improve the platform.

Benefits

Semi-annual bonus plan
Best-in-Class Equipment: The most modern MacBook and Apple equipment.
Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.
Fully stocked cupboards
Weekly catered team lunches
Daily JJ Bean coffee runs
Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs, and leadership series