REMOTE - Senior Project Manager (Food Service Programs)
About The Position
The Senior Project Manager leads and coordinates large, complex customer programs for Food Service clients, managing program execution while achieving operational excellence and financial targets. The role involves substantial autonomy, customer engagement, and collaboration across multiple divisions. It is a remote position with travel of up to 25% to customer sites, manufacturing locations, vendor sites, and company divisions. The position oversees program and project activities from RFPs and order confirmations through sales orders, detailing, purchasing, production, delivery, and installation. It serves as the primary customer contact, works with customers and internal leadership at a senior executive level, and manages timelines, financial performance, design reviews, manufacturing and supply-chain coordination, inventories, and corrective actions. The role also leads process-improvement efforts and mentors junior project managers and cross-functional colleagues.
Requirements
- At least 10 years of project management experience, preferably in consumer environments and Food Service programs.
- Proven experience managing large, complex, multi-divisional programs.
- Critical knowledge of architectural design, interior design, and fixture development.
- Experience working with ERP systems.
- Advanced proficiency in Microsoft Excel, Outlook, Word, and Microsoft Project.
- Ability to implement, maintain, and manipulate complex Excel spreadsheets.
- Strong analytical skills, including the ability to conduct margin and financial analysis.
- Highly effective written and verbal communication skills.
- Bilingual proficiency is required; languages are to be specified.
- Willingness and ability to travel as needed.
Nice To Haves
- Experience in wood, metal, and acrylic manufacturing environments is preferred.
- Experience with Epicor ERP is preferred.
Responsibilities
- Manage and coordinate all phases of large-scale customer programs, from RFPs and order confirmations through sales orders, detailing, purchasing, production, delivery, and installation.
- Lead large divisional programs and multi-divisional initiatives, navigating complex internal and external organizational structures.
- Work with customers and internal leadership at a senior executive level to ensure alignment, accountability, and successful outcomes.
- Develop and maintain project timelines, obtain customer approval, monitor progress through completion, and adjust plans as needed.
- Serve as the primary point of contact for assigned customers, providing customer service and maintaining long-term relationships.
- Communicate with customers, vendors, and internal teams, including when scope, timing, or priorities change.
- Identify business-development opportunities within existing accounts by understanding customer needs and company capabilities.
- Manage account financial performance, including budgets, P&L, margin analysis, and forecasting.
- Support program estimating and costing, cost reduction, and continuous improvement initiatives.
- Partner with Sales and Operations to support revenue growth and gross margin performance.
- Monitor production through physical review of work in progress and analysis of labor and cost reporting data.
- Review and approve architectural and fixture design/detail drawings before customer release.
- Read and interpret blueprints and technical drawings to confirm design intent and constructability.
- Coordinate with domestic and international vendors, including China-based engineering teams, while balancing quality, cost, and schedule priorities.
- Manage customer inventories, reorders, and finished-goods inventory for assigned accounts.
- Help identify and implement corrective actions for quality, cost, or timeline issues.
- Identify and lead continuous-improvement initiatives involving quality, cost, delivery, and internal processes.
- Collaborate with cross-functional and multi-divisional teams to align execution and best practices.
- Mentor, motivate, and develop junior project managers and cross-functional team members.
- Demonstrate accountability, urgency, integrity, and a results-driven approach.
Benefits
- Medical insurance
- Health savings account with company contribution
- Dental insurance
- Vision insurance
- Basic and voluntary life insurance
- Disability insurance
- 401(k) plan with company match
- Paid vacation and holidays
- Stock purchase program with employee discount
- Educational reimbursement
- Wellness programs and challenges
- Other supplemental benefits
- Annual performance bonus opportunity based on Company and business-unit ROI and PBOP achievement criteria, individual job responsibility, and performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
