senior project manager, UX Research Operations
About The Position
Our User Experience team seeks to craft delightful experiences that make partners’ (employees’) lives easier. Combining research, design, and thoughtful critique, we’re discovering needs and solving fundamental problems that impact work and life for partners across North America. We’re a collaborative group, partnering with teams across design, product, engineering, and store operations. We’re looking for a senior project manager, UX Research Operations in the greater Seattle area to support our UX research program and ensure our digital product teams have the tools and resources needed to conduct research effectively.
Requirements
- 5+ years of research operations management, including scope, time, cost, risk, quality, procurement, and communications
- 5+ years working with UX research teams managing complex or mid-sized projects
- 5+ years building strong cross-functional relationships
- 2+ years mentoring research professionals in research operations
- 5+ years of corporate experience in large, matrixed organizations
- Strong communication, problem-solving, and process-oriented mindset
- Experience recruiting and scheduling research participants
- Strong Microsoft Outlook and Teams experience (Teams Live events a plus)
- Experience using UX tools (e.g., Figma, Jira)
- Ability to work onsite 4 days/week at the Starbucks Support Center (Seattle) with occasional local travel
Responsibilities
- Streamline research operations processes by identifying gaps and executing improvement plans
- Manage logistical needs for research studies (e.g., Miro boards, equipment setup, observation rooms, travel)
- Improve team efficiency by managing and implementing research tools
- Track progress of research recruiting requests
- Recruit and schedule research participants across US and Canadian company-owned markets
- Partner with Coffeehouse leaders and partners
- Manage participant panels, consent forms, and data usage reviews
Benefits
- medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
