Senior Manager, UX Research, Amazon Delivery Experience

Amazon • Bellevue, WA

1d • $199,200 - $269,500 • Onsite

About The Position

At Amazon Delivery Experience (ADX), we are responsible for the experiences of millions of customers receiving packages daily, and the hundreds of thousands of drivers and associates who make it happen. In this role, you will lead customer research across Amazon Delivery, setting the research vision, building an always-on insight engine, and ensuring every product decision is grounded in real human needs. You’ll shape research strategy that spans shoppers, drivers, associates, and operations staff, connecting their diverse perspectives into a coherent understanding that drives innovation across the business. As a Research Manager, you are both a strategic leader and a craft leader. You define research priorities at the highest level, influence product and design roadmaps, and personally champion the rigorous, creative methodology that raises the bar for the entire organization. You’ll mentor a talented team of researchers and partner closely with product managers, designers, and engineers to turn insight into action. This is a unique position offering access to field research with a diverse customer base, the chance to make a meaningful impact, and a talented team at the forefront of research methodology.

Requirements

• Experience managing a team of UX Researchers
• Fluency with a variety of qualitative and quantitative research methodologies
• Bachelors Degree in Psychology, Human-Computer Interaction, Social Science or other relevant field

Nice To Haves

• Graduate degree in relevant field
• Familiarity with new research tooling that incorporates natural language, generative AI, and search
• Prior experience leading organizational transformation

Responsibilities

• Manage a team of user researchers
• Build and evangelize an always-on research database that is constantly being updated, so that customer needs are in the foreground for every product decision
• Identify innovation opportunities rooted in customer research
• Steward the development of new products based on your findings
• Uplevel the quality of product decision making across the organization
• Meet with senior leaders to understand how Amazon Delivery is evolving, and work with them to assess the biggest risks
• Derisk new product innovation by crafting and executing high-quality customer research
• Review research work from your team, and other members of the organization, ensuring scientific merit
• Inspect and improve mechanisms to conduct, evaluate and share research

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager